US Employee care specialist (Fresh Graduates)

Pride Global; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Pride Global is hiring a US HR/Engagement Specialist (Fresh Graduates) for a hybrid role based in Makati. You will onboard and support US-based workers, ensuring smooth assignments and ongoing engagement.

Ideal candidates are graduates with strong English communication and a proactive, service-oriented mindset. This position requires onsite work at Ayala Avenue, Makati, with flexibility for US time zones.

Qualifications

• Fresh graduates are welcome to apply.
• Excellent English communication and interpersonal skills.
• Bachelor’s degree in HR, Healthcare Administration, or related field.
• Proficiency with ATS tools (Job Diva) is a plus.
• Ability to work onsite in Ayala Avenue, Makati.
• Flexibility to operate across multiple US time zones.

Responsibilities

• Serve as the primary point of contact for contingent healthcare workers during assignments.
• Coordinate with internal departments to resolve pay, benefits, HR, and employee-relations issues.
• Help with credential expirations and annual compliance renewals.
• Handle end-of-assignment offboarding tasks and provide performance coaching.
• Track contract renewals, extensions, and performance evaluations.
• Document updates and generate reports in the ATS system (Job Diva).
• Share insights with teams to improve candidate experience and operations.
• Conduct check-ins during the first two weeks to ensure timesheets and system access are clear.

Skills

English communication

Interpersonal skills

Time management

Education

Bachelor’s degree in Human Resources

Tools

Job Diva

Job description

Job Title: US Support/Engagement Specialist (Fresh Graduates)

Location: Hybrid – 4x per week onsite at Ayala Avenue, Makati

Work Hours: Flexible to US Time Zones (PST, MST, CST, EST)

We’re looking for a dedicated US HR/Engagement Specialist to join our team onsite in Makati!

About the Role:

We’re seeking a detail-oriented and people-focused US HR/Engagement Specialist to support our US-based workforce. This role ensures a smooth onboarding experience, ongoing assignment support.

Key Responsibilities:

• Act as the primary point of contact for all contingent healthcare workers throughout their assignments.

• Provide support and resolution for issues related to pay, benefits, HR, or employee relations by coordinating with internal departments.

• Assist with expiring credentials and manage yearly compliance renewals.

• Communicate end-of-assignment information and complete offboarding tasks.

• Deliver job performance coaching and counseling to help reduce attrition and improve worker satisfaction.

• Track and manage contract renewals, assignment extensions, and performance evaluations.

• Use the ATS system (Job Diva) to document updates, generate reports, and maintain accurate records.

• Share insights and feedback with internal teams to improve candidate experience and operational efficiency.

• Conduct check-ins during the first two weeks of assignment to ensure smooth integration and clarity on timesheets, pay stubs, and systems access.

• Review healthcare providers' educational background, licensure, and certifications for compliance with regulatory standards (e.g., Joint Commission).

• Maintain and track credential records, expiration dates, and required renewals.

• Monitor and support continuing education and training requirements during assignments.

Qualifications:

• Fresh Graduates are welcome to apply.

• Excellent English communication and interpersonal skills

• Bachelor’s degree in Human Resources, Healthcare Administration, or a related field

• Prior experience in employee engagement or assignment management

• Proficiency with ATS tools (e.g., Job Diva) is a plus

• Ability to work onsite in Ayala Avenue, Makati

• Flexibility to operate across multiple US time zones