US Client Account Manager - Night Shift, Cebu

Staff Outsourcing Solutions; Cebu City; Vor Ort; PHP 446.000 - 558.000; Vollzeit

Benefits dieser Stelle

Salary package with PHP 40,000–50,000

HMO and health insurance

Night differential

Holiday premium pay

Leave entitlement

Weekdays schedule

Zusammenfassung

Staff Outsourcing Solutions in Cebu City seeks an Account Manager to oversee a portfolio of United States client accounts from our Cebu teams. This hands-on role requires ownership, not a desk job, with night shifts aligned to US business hours and onsite work in Cebu Business Park, Monday to Friday.

You will lead client relationships, team leaders, and performance reviews, ensuring service levels, staffing plans, and billing accuracy.

Qualifikationen

• 3+ years in BPO/outsourcing/shared services, US client exposure.
• Experience leading team leaders and operations teams for US clients.
• Employee relations experience with documented outcomes.
• Clear, confident English on client calls and updates.
• Familiar with Google Workspace, spreadsheets, reports, and AI tools.
• Based in Cebu and available onsite on the night shift, Mon–Fri.

Aufgaben

• Own client accounts with weekly check-ins, monthly reports, and quarterly reviews.
• Lead teams of team leaders and members, including targets and performance reviews.
• Manage escalations, root-cause analysis, and post-resolution communication.
• Oversee employee relations, documented outcomes, and HR collaboration.
• Coordinate staffing, interviews, and onboarding for new team members.
• Ensure billing accuracy and alignment with client expectations.
• Identify opportunities for account growth and present to leadership.

Kenntnisse

Account management

Team leadership

Client communication

English proficiency

Google Workspace

Monday.com

Ausbildung

Bachelor's degree in Business, Psychology, or Human Resources (or equivalent experience)

Tools

Google Workspace

Monday.com

AI tools (Claude, ChatGPT)

Jobbeschreibung

Staff Outsourcing Solutions in Cebu City seeks an Account Manager to oversee a portfolio of United States client accounts from our Cebu teams. This hands-on role requires ownership, not a desk job, with night shifts aligned to US business hours and onsite work in Cebu Business Park, Monday to Friday.

You will lead client relationships, team leaders, and performance reviews, ensuring service levels, staffing plans, and billing accuracy.