Country Manager (Cebu)

Manila Recruitment; Cebu City; On-site; PHP 6,000,000 - 9,000,000; Full time

Job summary

A leading recruitment firm is seeking a senior executive to oversee all Philippine operations in Cebu. This role requires over 8 years of leadership experience in the BPO sector and strong communication skills. The successful candidate will manage compliance, strategy, and operational functions while acting as a bridge with U.S. leadership. If you're looking to leverage your expertise in a high-performance environment, this opportunity offers professional growth and impactful engagement with global stakeholders.

Qualifications

• 8+ years leadership experience in BPO, shared services.
• Proven ability to scale organizations from startup to medium/large teams.
• Excellent communication and stakeholder-management skills.
• Excellent communication and stakeholder-management skills.
• Knowledge of Philippine labor, BIR and operational compliance.
• Experience handling different departments like HR, Finance etc.
• Experience leading 100+ headcount organizations is a plus.
• Open to candidates outside Cebu – willing to relocate.

Responsibilities

• Lead all Philippine operations ensuring high-performance delivery.
• Serve as the senior-most in-country executive.
• Act as a strategic partner to U.S. leadership.
• Oversee leadership & strategy, operations management, client & stakeholder management, compliance, risk & governance, and financial/admin oversight.

Skills

Leadership experience in BPO

Stakeholder management

Compliance and governance knowledge

Operational strategy

Excellent communication

Data-driven

Process improvement

Emotional intelligence

Problem solving

Cultural alignment

Education

Bachelor's degree

Job description

Overall purpose and responsibilities of the role:

Lead all Philippine operations, ensuring high-performance delivery of all departments serving their US entity counterparts. Serve as the senior-most in-country executive, responsible for people, operations, compliance, culture, and growth. Act as a strategic partner to U.S. leadership, providing insights, reporting, and operational recommendations.

Duties and Responsibilities:

• Leadership & Strategy
• Operations Management
• Client & Stakeholder Management
• Compliance, Risk & Governance
• Financial & Administrative Oversight

Requirements

• 8+ years leadership experience in BPO, shared services
• Prior country manager experience required
• Proven ability to scale organizations from startup to medium/large teams.
• Excellent communication and stakeholder-management skills.
• Knowledge of Philippine labor, BIR and operational compliance.
• Experience handling different departments like HR, Finance etc.
• Experience leading 100+ headcount organizations is a plus.
• Bachelor’s degree required.
• Open to candidates outside Cebu – willing to relocate

Key Competencies

• Strategic thinking and execution
• Strong leadership presence
• Analytical and data-driven
• Process improvement mindset
• High emotional intelligence
• Excellent communication
• Problem solving and escalation management
• Cultural alignment with U.S. business environment

Working hours / Job Type:Monday to Friday - 10pm to 7am Philippine time (Will follow EST time zone 95% of the time)

Location:Cebu