URGENTLY HIRING: Operations Supervisor

Gratitude Philippines; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Onsite work environment

Shifting schedule

Job summary

Gratitude Philippines is urgently seeking an experienced BPO Operations Supervisor to lead a high-performing customer service team in Manila. This onsite role requires strong leadership and hands-on coaching to drive performance.

You'll manage daily operations on a shifting schedule, ensuring KPIs, quality, and compliance are met while delivering exceptional service to clients.

Qualifications

• 1–2 years of experience as a BPO Operations Supervisor
• Background in Travel & Hospitality is required
• Strong leadership, coaching, and people management skills
• Knowledge of contact center KPIs, quality, and compliance
• Willing to work onsite on a shifting schedule

Responsibilities

• Lead a high-performing customer service team to meet targets
• Oversee day-to-day operations and ensure KPI delivery on a shifting schedule

Skills

Leadership

Coaching

People management

KPIs & Compliance

Onsite readiness

Job description

URGENTLY HIRING: Operations Supervisor

Are you an experienced BPO Operations Supervisor looking for your next opportunity? Join our team and lead a high-performing customer service team!

Work Setup: Onsite –

Schedule: Shifting Schedule

Qualifications:

• 1–2 years of experience as a BPO Operations Supervisor
• Background in Travel & Hospitality is required
• Strong leadership, coaching, and people management skills
• Knowledge of contact center KPIs, quality, and compliance
• Willing to work onsite on a shifting schedule

Recruitment Process:

TA Interview → Operations Interview → Client Interview

Application Details Requested:

• Educational Attainment
• Total BPO Experience
• Years of Experience as a BPO Supervisor
• Current/Last Drawn Salary
• Expected Salary