Email Marketing Support Expert (MANILA)

TDCX Group; Philippines; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Attractive remuneration

Medical insurance

World-class workspaces

Learning and development

Flexible working arrangements

Public transport access

Global company with awards

Job summary

TDCX Group in the Philippines is seeking a Quality Manager to lead and coordinate our quality initiatives within a dynamic BPO environment. You will oversee audits, KPI tracking, and process improvements to ensure client satisfaction and compliance.

The role requires a Diploma or higher, at least 2 years in a related field, and strong English communication. Join a global company offering comprehensive perks, learning opportunities, and a culture that rewards performance and growth.

Qualifications

• Diploma or higher in any field required.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication in English.
• Ability to analyze data and produce KPI reports.

Responsibilities

• Administer leaves, attendance, scheduling, and other workforce duties.
• Provide feedback on tools, resources, procedures and guidelines to enhance workflow.
• Trend and track performance, and compile monthly and yearly agent KPI reports.
• Highlight deviations to superiors for action.
• Ensure data is collected, usable, accurate and representative.
• Complete daily, weekly, monthly and ad-hoc reports and dispatch on time.
• Support continual improvement of the Quality Management System.

Skills

Time management

Communication

Multi-tasking

Attention to detail

Education

Diploma or higher

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Administer leaves, attendance, scheduling, and other workforce related duties.
• Provide feedback on tools, resources, procedures and guidelines to enhance workflow.
• Trend and track performance, as well as compiling monthly and yearly agent KPI reports.
• Highlight any performance deviations to the immediate superior for necessary action to be taken.
• Ensure that all data are collected, and are useable, relevant, accurate, representative and objective.
• Complete all daily, weekly, monthly and ad-hoc reports and dispatch to target audience on time.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and the motivation to exceed expectations.
• Ability to work and multi-task in a fast-paced environment.
• Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach-driven by innovation and operational precision positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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