URGENT: Registered Nurse (Philippines) for a US Dementia Care Call Center

Private Advertiser; Manila; Remote; PHP 2,268,000 - 3,781,000; Full time

Job summary

Private Advertiser is seeking a full-time registered nurse for a US virtual dementia clinic based in the Philippines. You will handle calls from patients and families, explain the Medicare dementia care program, and complete intake while updating the EMR/CRM.

Work US Eastern hours, including evenings and weekends, from a quiet home office with a headset and reliable internet. A BSN with PRC license and 3–5 years of clinical nursing experience, especially in geriatric or home health, is required.

Qualifications

• Active RN with BSN and valid PRC license.
• 3–5 years clinical/nursing experience.
• Geriatric, dementia, hospice, memory care or home health background.
• Experience in call center/BPO.
• Clear spoken English suitable for older callers.
• Empathy and composure with upset callers.
• Available full-time on US Eastern hours (evenings/weekends).
• Quiet workspace, reliable headset, main/internet, backup power.
• Spanish is a bonus.

Responsibilities

• Answer calls from patients and family caregivers within 30 seconds.
• Explain Medicare dementia care program in plain language.
• Complete patient intake and background on the call.
• Type notes into the EMR and CRM during calls.
• Follow escalation steps when a caller is in crisis.

Skills

BSN

PRC license

Clinical nursing

Call center experience

Fluent English

Empathy

Education

BSN degree

PRC license

Tools

EMR

CRM

Job description

About the role

This is a full-time registered nurse position with a US virtual dementia clinic. You will answer calls from patients and family caregivers, explain the clinic's Medicare dementia care program, complete patient intake, type notes into the clinic's EMR and CRM, and follow escalation steps when callers are in crisis. You will work on US Eastern hours, including evenings and weekends.

Key responsibilities

• Answer calls from patients and family caregivers within 30 seconds
• Explain the clinic's Medicare dementia care program in plain, simple words
• Complete the patient intake and background on the same call
• Type notes into the clinic's EMR and CRM while you talk
• Follow the clinic's escalation steps when a caller is in crisis

About you

• Registered nurse with a BSN and a valid PRC license
• 3 to 5 years of clinical/nursing background
• Geriatric, dementia, hospice, memory care or home health experience
• Call center/BPO experience
• Clear spoken English that older callers can easily follow
• Real empathy, and calm with upset callers
• Available full-time on US Eastern hours, including evenings and weekends
• A quiet workspace, a good headset, main and backup internet, and backup power
• Spanish is a bonus

About us

We are a healthcare staffing agency that places Filipino registered nurses with US healthcare practices. We only hire RNs, and every candidate is vetted by a nurse. We are hiring for a fast-growing US virtual dementia clinic.