US Registered Nurse | New York License Holder | No BPO Experience Needed

Nezda Technologies, Inc.; Metro Manila; On-site; PHP 614,000 - 725,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Employee Assistance Program

Job summary

Nezda Technologies, Inc. is hiring a US-licensed Registered Nurse (NY) to support patient care and triage through Epic MyChart. The role requires 2+ years in acute settings and night shifts to cover urgent and non-urgent medical inquiries.

The successful candidate will review messages, perform chart reviews, educate patients on chronic conditions, and ensure accurate documentation in the EMR. A strong customer service orientation is essential.

Qualifications

• Must be a US Registered Nurse with New York license
• BS Nursing with active Philippines Registered Nurse
• 2+ years acute department clinical experience (ER/OR/ICU/NICU)
• Amenable to night shift
• Strong critical thinking and independent decision making
• Excellent communication via telephone and electronic channels
• Proficient in Microsoft Office and EMR systems
• Excellent customer service skills

Responsibilities

• Assist patients with prescriptions, visits, non-urgent medical queries, and test results
• Triage unread messages by reviewing the in-basket throughout the day
• Contact patients by telephone for urgent issues and coordinate with local sites via phone or email
• Perform chart review and respond to patients through Epic MyChart
• Route requests needing clinical assistance to the appropriate provider
• Process medication refill requests and route to provider
• Document in the Epic EHR through MyChart encounters
• Route to local site administrative pool when appropriate
• Maintain accurate documentation in the EMR

Skills

Critical thinking

Communication

Patient education

Customer service

Telephone/electronic communication

Nursing clinical decision making

Education

BS Nursing

Philippines Registered Nurse license

Tools

Epic MyChart

EMR systems

Microsoft Office

Job description

URGENT HIRING FOR USRN - NEW YORK LICENSE HOLDER

Job Responsibilities:

• Assists Patients in the following: Prescription, Visit Follow Up, Non-Urgent Medical, andTest Result Questions
• Review the in-basket continuously throughout the day to triage all unread messages
• Reach out to patient by telephone for urgent issues (guidelines attached) and with the local site via telephone or email as appropriate
• Perform appropriate chart review and respond directly to patient through Epic MyChart
• Route messages requiring further clinical assistance from the site to the appropriate pool or provider (e.g., requests for changes in medication, new onset medical conditions or symptoms, referrals)
• Process medication refill requests and route to provider
• Document appropriately in the Epic EHR through the MyChart encounter
• Review and complete if appropriate or route to local site administrative pool
• Document appropriately in the Epic EHR

Qualifications:

• Must be a US Registered Nurse - New York Licensed
• Graduate of BS Nursing with active Philippines Registered Nurse
• With Clinical or Hospital experience of at least 2 years in Acute Department (ER, OR, ICU, NICU etc.)
• Amenable to work on night shift
• Ability to demonstrate critical and independent thinking
• Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure,
• Excellent communication skills - written, interpersonal and the ability to communicate effectively via telephone and electronically
• Strong computer skills including Microsoft Office suite and Electronic Medical Records
• Excellent customer service skills

Offers:

• 55,000 - 65,000 Salary Package
• 10% Night Differential + Performance Incentives
• Medical, Dental, Vision and Life Insurance
• Short and Term Disability
• 401k Plan
• Dependent Care Spending Account
• Health Care Flexible Spending Account
• Paid Vacation Time
• Paid Sick Leave
• Paid Holidays
• Employee Assistance Program