(Urgent Hiring) Store Manager | Consolacion

SM Retail, Inc. - Corporate; Consolacion; On-site; PHP 300,000 - 600,000; Full time

Job summary

SM Retail, Inc. - Corporate is seeking a capable retail manager in the Cebu Consolacion area. The role involves monitoring daily sales against targets, fostering strong relationships with top customers, and ensuring displays are compliant and well-presented.

You will lead by example, coach staff on product knowledge, and uphold service standards across the team. The ideal candidate holds a Bachelor's degree in Business Administration or similar and has at least two years of managerial retail

Qualifications

• 2+ years of retail managerial experience.
• Excellent communication and interpersonal skills.
• Strong leadership and customer-service orientation.

Responsibilities

• Monitor departmental sales vs. target daily and report to Regional Manager.
• Proactively engage top 100 customers and resolve complaints to convert to satisfied shoppers.
• Explain display standards to sales clerks and ensure proper arrangement and clean fixtures.
• Conduct daily knowledge checks on product, promos, store layout/services, appearance and conduct.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Education

Bachelor’s Degree in Business Administration

Job description

Responsibilities

Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.

Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.

Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.

Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels, no chatting).

Key Qualifications (Background, Experience, etc)

Bachelor’s Degree in Business Administration or similar

At least 2 years’ related retail work experience in a managerial role

Strong leadership, customer service-oriented with in-depth knowledge of basic business management processes

Excellent communication and interpersonal skills