(Urgent Hiring) Store Manager | Bacolod

SM Retail, Inc. - Corporate; Murcia; On-site; PHP 350,000 - 550,000; Full time

Job summary

SM Retail, Inc. - Corporate is seeking a capable Store Manager to oversee department performance, drive sales and maintain excellent customer service.

The role focuses on leading a team, upholding standards in merchandising, and delivering a positive shopping experience. The ideal candidate holds a Bachelor’s degree in Business Administration with at least two years of retail managerial experience, and demonstrates strong leadership, communication, and interpersonal skills to manage operations

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• At least 2 years of related retail managerial experience.
• Strong leadership and customer-service orientation.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitor departmental sales versus targets daily and report variances.
• Proactively engage with customers, nurture top 100 relationships and address complaints.
• Explain display standards and ensure proper merchandising and clean spaces.
• Conduct daily knowledge checks on product, promos, layout, and customer service.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Business management

Education

Bachelor’s Degree in Business Administration

Job description

Responsibilities

Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.

Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.

Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.

Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels, no chatting).

Key Qualifications (Background, Experience, etc)

Bachelor’s Degree in Business Administration or similar

At least 2 years’ related retail work experience in a managerial role

Strong leadership, customer service-oriented with in-depth knowledge of basic business management processes

Excellent communication and interpersonal skills