(Urgent Hiring) Store Manager | Nuvali

SM Retail, Inc. - Corporate; Laguna; On-site; PHP 420,000 - 600,000; Full time

Job summary

SM Retail, Inc. - Corporate in Laguna, Philippines, seeks an experienced Retail Manager to lead a store team, drive sales, and ensure customer satisfaction.

You will coach staff on product knowledge and service standards, enforce display guidelines, and build sustained relationships with top customers.

A Bachelor’s degree in Business Administration and at least two years in retail management are required; strong leadership and communication are essential.

Qualifications

• Bachelor’s Degree in Business Administration or similar.
• At least 2 years’ related retail work experience in a managerial role.
• Strong leadership, customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Monitors daily sales vs. target and escalates issues with Regional Manager with corrective actions.
• Proactively engages customers, builds relationships with top 100 clients and resolves complaints.
• Enforces display standards, checks cleanliness and requests fixture repairs or replacements.
• Daily checks on team knowledge, appearance, and customer-facing behavior.

Skills

Leadership

Customer service

Interpersonal skills

Communication skills

Education

Bachelor's degree in Business Administration

Job description

Responsibilities

Monitors departmental sales vs. target on a daily basis, identifies causes of poor performance and recommends solutions to Regional Manager for proper action.

Proactively seeks customer interactions, builds sustained relationships with top 100 customers and converts the ones with complaints into happy shoppers.

Explains display standards to sales clerks and regularly checks if items are arranged properly, areas are clean and asks for repair or replacement of broken fixtures.

Conducts daily checking on team's knowledge (product, promos, store layout/services), look (uniform, posture, grooming), personality (greeting, spiels, no chatting).

Key Qualifications (Background, Experience, etc)

Bachelor’s Degree in Business Administration or similar

At least 2 years’ related retail work experience in a managerial role

Strong leadership, customer service-oriented with in-depth knowledge of basic business management processes

Excellent communication and interpersonal skills