Urgent Hiring - Inbound CSR

Manpower Outsourcing Services, Inc.; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is hiring an Inbound Customer Service Representative in Ortigas, Pasig. You will handle inquiries via phone, email, and other channels, assisting customers with orders, payments, returns, and refunds.

The role requires 6 months of experience in inbound customer service and e-commerce, plus strong English communication. This on-site position emphasizes accurate, timely resolutions and excellent service.

Qualifications

• 6 months of experience as an inbound customer service representative.
• 6 months of experience in e-commerce.
• Good English communication skills.

Responsibilities

• Handle inbound customer inquiries through phone, email, or other support channels.
• Assist customers with orders, product inquiries, payments, returns, refunds, and other concerns.
• Provide accurate and timely resolutions while maintaining excellent customer service.
• Navigate and utilize e-commerce platforms and internal systems to assist customers efficiently.
• Document customer interactions and escalate complex concerns when necessary.

Skills

Inbound customer service

E-commerce experience

English communication skills

Job description

• Handle inbound customer inquiries through phone, email, or other support channels.

• Assist customers with orders, product inquiries, payments, returns, refunds, and other concerns.

• Provide accurate and timely resolutions while maintaining excellent customer service.

• Navigate and utilize e-commerce platforms and internal systems to assist customers efficiently.

• Document customer interactions and escape complex concerns when necessary.

Skills and requirements:

• With 6 monthsofexperience as an Inbound Customer Service Representative

• With 6 monthsof experience e-commerce

• With good English communication skills

• Willing to work ONSITE in Ortigas, Pasig