Customer Service Representative (CSR) / AU Shift

Talento Solution Inc.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

HMO from day 1

Friendly workplace

Fast career growth

Modern tools and technology

Job summary

Talento Solution Inc. invites applicants for a Customer Service Representative (script-based) in Makati City. This is a full-time, permanent onsite position requiring day shift and in-office training and support.

The role focuses on delivering excellent service, resolving customer concerns, and providing accurate solutions using script-based processes. Candidates must have outstanding English communication, reliability, and a customer-focused attitude to thrive in a friendly, collaborative

Qualifications

• Excellent English communication is mandatory.
• Reliable with a strong work ethic.
• Able to adapt and stay flexible.
• Strong multitasking and quick learning abilities.
• Active listening and empathy for customers.
• Excellent problem-solving and conflict resolution.
• Customer-focused with high tolerance for pressure.

Responsibilities

• Provide excellent service and resolve customer concerns.
• Deliver accurate and effective solutions using script-based processes.

Skills

English communication

Reliability

Flexibility

Multitasking

Quick learning

Active listening

Problem-solving

Conflict resolution

Customer focus

Working under pressure

Tools

Windows

Record-keeping

Typing 40–45 wpm

Job description

CUSTOMER SERVICE REPRESENTATIVE (script-based)

Work Arrangement: Full Onsite (we need you in the office for training and continued support)

Ayala Ave. Makati City | Full time | Permanent Day Shift

Benefits

• Competitive Salary - Competitive pay with excess leave convertible to cash.
• HMO from Day 1 - Healthcare coverage from your first day.
• Friendly Workplace - Supportive and collaborative office environment.
• Fast Career Growth - Opportunities to develop and advance your career.
• Latest Technology - Work with modern tools and technology.

About the Role We are looking for enthusiastic, reliable, and customer-focused individuals who can provide excellent service, resolve customer concerns, and deliver accurate and effective solutions.

Required skills:

• Excellent English Communication Skills (a must)
• Reliability and Work Ethic
• Flexibility
• Multitasking Skills
• Quick Learner
• Active Listening and Empathy
• Problem-Solving Guru
• Conflict Resolution
• Customer Orientation
• Thrive Under Pressure

Advanced skills:

• Expert written and verbal communication skills.
• Tech Savvy - Familiar with common keyboard commands, search engines and a Windows environment
• Record-Keeping Skills
• Typing Speed: At least 40 - 45 words per minute.

Note:

• Must be willing to take Online Assessment