URGENT HIRING | Customer Service Representative | Earn up to 21K | Shaw

Sutherland; Mandaluyong; Presencial; PHP 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Paid time off

Health benefits

Vision & dental

HMO + dependents

Flexible scheduling

Performance incentives

Virtual support

Career development

Descripción de la vacante

Sutherland Philippines is seeking a Customer Service Associate to handle booking-related inquiries, including pre-booking questions, reservations, cancellations and refunds, and amendments with customers. You will ensure timely confirmations and support Reserve Now, Pay Later options to help travelers plan ahead.

Ideal candidates have at least two years of college, excellent English communication skills, and basic computer knowledge.

Formación

• Two years of college completed, or equivalent work experience
• Excellent English written and verbal communication
• Basic computer knowledge
• No prior BPO experience required

Responsabilidades

• Handle booking-related inquiries and pre-booking questions
• Process cancellations and refunds, and amend bookings
• Ensure timely booking confirmations
• Support Reserve Now, Pay Later options

Conocimientos

Excellent English (written & verbal)

Computer literacy

Educación

Two years of college

Descripción del empleo

As a Customer Service Associate for our World's Leading Travel Experiences Platform in Shaw, you'll be handling all booking-related inquiries, including pre-booking questions and assistance with reservations. You will expertly handle cancellations and refund requests, manage amendments and changes to existing bookings, and ensure that customers receive timely booking confirmations. Additionally, you’ll assist customers with our "Reserve Now, Pay Later" options to enhance their travel planning experience.

How You’ll Make an Impact:

• Provide clear and professional answers to various questions regarding Travel inquiries;
• Meet all productivity and quality requirements and guidelines;
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.

You’ll be a great match if you have:

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge on computers
• NO BPO EXPERIECEREQUIRED

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.