Upsell-Savvy CSR for Luxury Mobility & Guest Experience

Intogreat Solutions; Quezon City; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Day 1 HMO Coverage + 2 Dependent(s)

Mental Health & Wellness Support

20 PTO Benefits

Career Growth & Development

Supportive Leadership

Job summary

Intogreat Solutions is hiring a Customer Service Representative (CSR) blended with upselling to support a global luxury mobility brand. You will handle inquiries, manage reservations, and promote relevant services while delivering a premium customer experience.

Join a fast-paced team and contribute to customer satisfaction, retention, and revenue growth through thoughtful recommendations and proactive upselling across multiple channels.

Qualifications

• 1–2 years of Customer Service, Sales, Upselling, Retention, or Blended BPO experience.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other channels.
• Provide timely and accurate assistance for bookings, account management, reservations, and service-related concerns.
• Build positive customer relationships through professional, courteous, and solution-focused interactions.
• Identify customer needs and recommend appropriate services, upgrades, or additional offerings.
• Proactively generate upselling opportunities while maintaining a customer-first approach.
• Support customers throughout their journey from inquiry to service completion.
• Maintain accurate customer records and interaction notes within CRM systems.
• Collaborate with Sales, Marketing, Operations, and Account Management teams to ensure a seamless customer experience.
• Deliver service interactions aligned with luxury hospitality and premium service standards.

Skills

Customer service

Upselling

Communication

Multitasking

CRM experience

Tools

Salesforce

Intercom

Zendesk

HubSpot

3CX

Job description

Intogreat Solutions is hiring a Customer Service Representative (CSR) blended with upselling to support a global luxury mobility brand. You will handle inquiries, manage reservations, and promote relevant services while delivering a premium customer experience.

Join a fast-paced team and contribute to customer satisfaction, retention, and revenue growth through thoughtful recommendations and proactive upselling across multiple channels.