Update Benefits Administrator

Manulife Insurance Malaysia; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Manulife is seeking an Admin Advantage UBA I to accurately update employee benefits records across multiple systems and platforms. The role focuses on data integrity, SLA adherence, and operational support within a collaborative team.

The position requires strong attention to detail, familiarity with benefits concepts, and MS Office proficiency. Hybrid work arrangements and ongoing process improvements are emphasized.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Experience in benefits administration or HR operations is an advantage.
• Familiarity with benefits concepts (health, dental, life) is a plus.
• Experience working with case management tools preferred.
• Strong MS Office proficiency (Excel, Outlook, Word).

Responsibilities

• Process benefit enrollment updates and life event changes within SLAs.
• Validate benefits data across systems for accuracy and compliance.
• Review supporting documentation from members or employers.
• Perform routine data integrity audits and escalate discrepancies.
• Update case notes and complete tasks in workflow tools.
• Adhere to SOPs, quality checklists, and compliance guidelines.

Skills

Attention to detail

Time management

Analytical thinking

Written & verbal communication

Independence & teamwork

MS Office proficiency

Education

Bachelor’s degree or equivalent

Tools

Case management tools

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. The Admin Advantage UBA I is responsible for performing timely and accurate updates to employee benefits records across multiple systems and platforms. This role ensures data integrity, supports daily operational processes, and provides administrative support to maintain efficient benefits administration. The position requires strong attention to detail, adherence to service level agreements (SLAs), and consistent application of standard operation procedures (SOPs). The UBA I collaborates with cross-functional teams to ensure seamless processing and superior service delivery.

Position Responsibilities:

• Process benefit enrollment updates, life event changes, and corrections accurately and within defined SLAs.
• Validate employee benefits data across systems to ensure accuracy and compliance with plan rules and client requirements.
• Review and interpret supporting documentation submitted by members or employers.
• Perform routine audits and data integrity checks, escalating discrepancies when necessary.
• Support case management activities by updating case notes and completing assigned tasks in workflow tools.
• Adhere strictly to SOPs, quality checklists, and compliance guidelines.
• Collaborate with internal teams to resolve complex or escalated issues.
• Participate in training sessions and contribute to knowledge sharing.
• Assist in implementing process improvements and system enhancements.
• Maintain confidentiality and follow all data protection policies.

Required Qualifications:

• Bachelor’s degree or equivalent work experience preferred.
• Experience in benefits administration, HR operations, or related administrative roles is an advantage.
• Familiarity with benefits concepts (health, dental, life insurance, etc.) is a plus.
• Experience working with case management tools preferred.
• Strong proficiency in MS Office applications (Excel, Outlook, Word).
• Previous BPO, shared services, or HR support experience is beneficial.

Preferred Qualifications:

• Strong attention to detail and accuracy.
• Effective time management and ability to meet deadlines.
• Good analytical and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to work independently and within a team environment.
• Flexibility to adapt to process or system changes.
• High level of professionalism and confidentiality.
• Customer-focused mindset.
• Commitment to operational excellence and continuous learning.
• Proficiency with computer applications and benefits platforms (training provided).

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index.