Full Stack Software Engineer

Manulife Insurance Malaysia; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Manulife offers a hybrid work arrangement for a contact-driven IT analyst role based in Manila. The position requires a strong IT/CS foundation, solid .NET/C# and SQL skills, and experience with project collaboration tools like ServiceNow and JIRA.

You will translate complex concepts into business terms and lead development efforts for process improvements, while adapting to evolving business needs. The role emphasizes cross-functional communication, problem-solving, and delivering high-quality

Qualifications

• College degree or equivalent IT/CS experience.
• Ability to translate complex technical problems into business terms.
• Strong application development/programming skills.
• Ability to quickly learn about open-source libraries.
• Solution design mindset—challenge requirements to ensure best solution.
• Works well independently as well as in a team.
• Willing to work night shift; 2–4 years IT/CS experience.

Responsibilities

• Serve as overall point of contact for assigned applications for users and team members.
• Create and maintain system documentation for assigned applications and processes.
• Conduct interviews with business and technical experts to identify and communicate issues.
• Develop an application to support new processes, products, or system enhancements.
• Assist in resolving routine production problems.
• Gather information for problem identification and resolution.
• Manage the ticket lifecycle with updates to users and escalation to support teams.
• Provide post-implementation support for approved deliverables.
• Develop test plans and coordinate user acceptance testing for releases.
• Act as liaison with other business units when necessary.
• Develop business requirements and specifications when needed.
• Analyze data with stakeholders to craft creative solutions.
• Adapt to role changes due to business needs.

Skills

IT/CS background

Business terms

Application development

Open-source libraries

Solution design mindset

Independent/Teamwork

Analytical/problem-solving

Education

Bachelor's degree in IT or CS

Tools

MS Office

Visual Studio

Outlook

MS Teams

VDI

ServiceNow

JIRA

Job description

Key Accountabilities:

• Overall Point of contact on assigned applications for business users, other members of the team, and other areas who have questions regarding the application.
• Create and maintain system documentation for assigned applications and processes
• Conduct interviews with business and technical experts to identify and communicate issues
• Develop an application in support of new processes, products, or system enhancements
• Assist in resolving routine application production problems
• Gather comprehensive information to be used in problem identification and resolution
• Managing the ticket lifecycle, keeping the users updated on the progress and closely following up resolution of the issues to relevant support teams.
• Provide post implementation support for all approved deliverables
• Develop test plans, coordinate user acceptance testing, and perform system validations with scheduled system releases
• Act as business unit liaison with other business units when necessary
• Develop Business Requirements and specifications when necessary
• Analyze data and work with key stakeholders to develop creative solutions
• Other/s: Must accept changes to the roles and responsibilities due to business need changes and requirements

Minimum Skills Requirement to Hire:

• The candidate:
• College degree or equivalent IT, Computer Science Experience
• Can translate a more complex technical problem into business terms
• Strong application development/programming skills
• Ability to quickly learn about opensource libraries
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
• Work well independently as well as in team environment as situation dictates
• Strong analytical and problem-solving skills
• Willing to work on a night shift 2-4 years of IT/Computer Science Experience

Technical Skills:

• Proficient in Microsoft Office Suite (MS Access, Word, Excel, Powerpoint, etc)
• Strong in .NET and C#
• Strong SQL Database skills
• Knowledge in javascript, angular

Soft skills:

• Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences. Very good understanding of the business units including product offerings, service, and management structure
• Must have strong customer service orientation
• Ability to manage multiple projects and work under tight deadlines related to group and client needs
• Effective presentation skills
• Good collaboration skills
• Strong Organizational skills

Tools Specific Knowledge:

• MS Office Applications (Excel, Word and PowerPoint, Access, Visio, MS Project)
• Visual Studio
• Outlook
• MS Teams
• VDI
• ServiceNow
• JIRA

Nice to Have Skills:

• GitHub
• Building Pipelines
• Experience in VDI Environment
• AKS
• Microsoft Azure
• Data Architecture and Modeling
• Power Platform (Power Apps, Power Automate)

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include:

• 2024 Gallup Exceptional Workplace Award Winner Manulife
• Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.