Underwriting Specialist

Manulife Insurance Malaysia; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife is seeking an experienced underwriter to assess risk, approve cases within authority limits, and ensure premium adequacy and documentation. The role involves project support, audits, and representing the company in industry activities.

The candidate will work in a hybrid setup, collaborating with Sales, Compliance, and Medical teams, and will engage in training and process improvement initiatives within a global insurance framework.

Qualifications

• Bachelor's degree in Social Science/Sociology, Medical Science, Nursing or equivalent with 5–10 years underwriting experience.
• Achieve at least 90% agreement rating from a self-audit case review.
• Strong leadership skills with experience supervising a team.
• Good decision-making skill and ability to handle confidential information.
• Able to collaborate effectively with cross-functional teams.
• LOMA, AALU, FALU certification/exam is an advantage.
• Proficient in MS Office: Word, Excel & PowerPoint.

Responsibilities

• Underwriting: ensure cases are paid with sufficient premium and all documents are properly documented.
• Maintain the integrity of underwriting approvals within authority limits.
• Participate in seminars and activities on behalf of the company.
• Assist in projects such as ePOS, AUW and WMT.
• Meet file documentation standards and conduct periodic underwriting audits.
• Manage relationships with agents and sales personnel; conduct market research.
• Communicate underwriting practices and decisions to distributors.

Skills

Underwriting experience

Leadership skills

Decision-making

Team collaboration

Regulatory compliance knowledge

Self-audit proficiency

MS Office proficiency

Education

Bachelor's degree in Social Science/Nursing/Medical Science

Tools

MS Office (Word, Excel, PowerPoint)

Job description

New Business and Underwriting assesses all the risks the applicants for insurance represent. The impact of the whole risk on mortality and morbidity should be properly assessed. These risks include medical impairments, financial, avocational, occupational, geographical, political risk, and insurable interest.

Position Responsibilities

Underwriting: Ensure cases are paid with sufficient premium and all documents are properly documented. Responsible for the integrity of the underwriting approval of all applications within underwriting authority limits. Performs a variety of routine and complex administrative areas related to Underwriting.

Company Representation: Actively participate in seminars and other activities on behalf of the company in various associations (PLIA, MIB, HOLUAP). Demonstrate working knowledge of business practices in relation to existing regulatory requirements. Show care and concern and to acknowledge the complaint promptly from customers and external distributors, medical consultant and service providers.

Project Management: Assist in ePOS, AUW and WMT and other projects.

Self-Audit & Documentations: Meets all file documentation standards, complies with underwriting and authority level standards. Conducts periodic underwriting audit for every underwriter & review of cases with each underwriter upon completion of each audit session.

Relationship Supervision & Market Research: Responsible for several agents and is the secondary point of contact for Sales personnel. Gathers/conducts industry surveys for underwriting updates.

Agent and Client Management: Communicates with distributors to help understand underwriting practices and decisions which help build solid beneficial relationships. Observes the service standards committed by the department in handling related tasks.

Required Qualifications

• Graduate of Bachelor's Degree in either Social Science/Sociology, Medical Science, Nursing or its equivalent 5 - 10 years underwriting experience
• Achieving at least 90% agreement rating from a self-audit case review at the end of that period
• Strong Leadership Skills with experience in supervising a team
• Strength of character to provide recommendations or communicate issues and has good decision‑making skills
• Ability to effectively collaborate with the team and other departments
• Maintain efficiency, reduce errors or reworks, observe confidentiality of information Work with team to achieve corporate goals and objectives
• LOMA, AALU, FALU certification/exam is an advantage
• Proficient in using MS Office: Microsoft Word, Microsoft Excel & Powerpoint

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are morethan just words.

And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Recent Awards

• 2024 Gallup Exceptional Workplace Award Winner Manulife
• Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.