Business Process Senior Associate

Manulife Insurance Malaysia; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Manulife Manila is seeking a Business Process Senior Associate to join our Insurance Operations team. You will process and analyze transactions supporting Canadian Group Benefits, and ensure adherence to SLAs and policies.

Open to fresh graduates with a Bachelor's degree and at least 2 years of BPO/back-office or administrative experience; day or night shift options are available and Microsoft tools proficiency is preferred.

Qualifications

• Open to fresh graduates with a Bachelor’s degree; undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience.
• Familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations is desirable.
• Amenable for either day shift or night shift.
• Proficiency inMicrosoft tools is preferred.

Responsibilities

• Process and analyze transactions in alignment with the Service Level Agreements set with the Business Unit.
• Attain mastery of Business Unit policies governing the transactions handled.
• Report all system issues that may affect operational performance.
• Perform other duties and functions assigned by Operations Management.

Skills

Data entry

Office support

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS.

In this role, you are expected to process and manage both financial and non‑financial transactions supporting Canadian Group Benefits.

Position Responsibilities:

Process and analyze transactions in alignment with the Service Level Agreements set with the Business Unit. Attain mastery of Business Unit policies governing the transactions handled. Report all system issues that may affect operational performance. Perform other duties and functions assigned by Operations Management.

Required Qualifications:

Open to fresh graduates with a Bachelor’s degree Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. Amenable for either day shift or night shift

Preferred Qualifications:

Proficiency in Microsoft tools Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. Ability to apply critical thinking and problem‑solving skills in a work environment.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/JohnHancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender‑Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.