University Admissions Officer

Eastvantage Business Solutions Inc.; Pasig; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Onsite 1–3 months

Hybrid/Remote working

Job summary

Eastvantage Business Solutions Inc. seeks an Admissions Officer to manage day-to-day admission processing, decisions, and compliance with partner requirements, ensuring a top-notch applicant experience.

You will respond flexibly to changing sector needs, work independently or with the team, and maintain professional relationships with partners while meeting SLAs and enrolment targets.

Qualifications

• Relevant admissions experience, ideally in higher education.
• Excellent time management and ability to prioritise work.
• Knowledge of UK/USA/ANZ admissions processes.
• Understanding of qualification frameworks and equivalencies.
• GDPR and data protection knowledge.
• Confident, professional telephone manner.
• Strong spoken and written English.
• Ability to work independently and under pressure.
• Experience in remote working environments.
• Ability to collaborate with diverse cultures.
• Amenable to onsite first 1–3 months, then hybrid/remote with flexible shifts.

Responsibilities

• Assess applications according to requirements and regulations including charges liability, academic eligibility, English language requirements, and visa regulations.
• Complete application assessments with high attention to detail to determine outcomes and progress records in partner systems.
• Identify missing information and query applicants or partners professionally and resolve queries promptly.
• Ensure operations meet SLAs and deliver high-quality results.
• Maintain excellent relationships with partners and deliver best-in-class service.
• Provide an excellent applicant experience at every touchpoint to support enrolment targets.
• Undertake additional duties as needed, aligned with role level and business needs.

Skills

Communication

Problem solving

Independent work

Prioritization

Time management

Team coordination

English proficiency

Initiative

Multitasking

Remote work

Cross-cultural

GDPR knowledge

Job description

Overview:

As an Admissions Officer, you will undertake day-to-day operational admission processing of applications and decision making (or other admissions activities) in accordance with the partner’s requirements, processes and system, ensuring that you uphold compliance and deliver to expected quality standards in line with SLAs. You will ensure that you deliver an excellent applicant experience at every touch point, each and every time, to support our partners with their enrolment targets.

Working efficiently and flexibly to ensure that we respond to our partners’ and the sector’s changing needs will be integral to achieving success in this role. As part of the Admissions team, you will be an excellent team player whilst also being able to work independently and conscientiously. You will demonstrate a positive attitude to working flexibly and managing variation with the opportunity to develop knew knowledge and skills. You will work intelligently and with initiative, through which you will contribute to our ongoing success.

We value intelligent effort. To be an effective team member, you’re amazing at

• communication—all kinds and all directions

• solving problems and using initiative

• working independently to a high quality

• prioritizing intelligently

Key accountabilities:

• Assessing applications accurately in accordance with relevant requirements & regulations including but not limited to; charges liability, academic eligibility, English language requirements, widening participation, professional/clinical/industry experience requirements, immigration requirement, student route/visa regulations & other requirements

• Completing application assessments (as aforementioned) accurately and with a high level of attention to detail to determine appropriate outcomes, apply decisions and progress records correctly within partner(s) systems and in accordance with their defined procedures

• Ability to identify where additional information is required or needs querying and liaise with the prospective applicant and/or partner appropriately in a professional manner, whilst ensuring that such queries are resolved in a reasonable time frame.

• Through the delivery of your operational duties ensure that work is completed to expected standards and within agreed SLAs

• Maintain excellent working relationships with our partner(s) ensuring that they love us, communicating professionally and working collaboratively with their teams to deliver a best-in-class service and effectively resolving issues as they arise

• Ensure an excellent applicant experience at every touch point, each and every time, to support our partners with their enrolment targets

• Undertake such other duties as may from time to time be required, either on a short-term or permanent basis where these are commensurate with the level of the role and required by the business as it develops

Essential experience, skills and competencies:

• Relevant experience in an admissions setting is required, ideally within a higher education environment. Candidates will typically have around two years of experience, although equivalent experience in related contexts may also be considered where relevant and transferable.

• Excellent time management with the ability to intelligently prioritise your work whilst effectively coordinating with a team to ensure that deadlines are met.

• Demonstrable experience and knowledge of UK/USA or ANZ Higher Education postgraduate or domestic admissions process (at least one area/region is required).

• A working knowledge of qualification frameworks and an understanding of comparability/equivalencies across regions is required.

• An understanding of the principles of the GDPR, the DPA and data-protection across regions is desirable.

• Confident and professional telephone manner

• Superb communication skills including an excellent standard of spoken and written English

• A positive, can-do attitude and high level of initiative

• Ability to perform well under pressure and multi-task

• Ability to motivate and inspire others in a remote working environment

• Ability to work effectively and respectfully with individuals from diverse cultural backgrounds

• Ability to deal with difficult issues with tact and sensitivity

• High personal standards of achievement

• Honest and conscientious

• Amenable to work onsite for the first 1–3 months, transitioning to a hybrid schedule (3 days in the office, 2 days WFH) or even working remotely with flexibility to cover midshift and night shift assignments.