Position Summary
The Systems Engineer (UKG) serves as the technical owner of the UKG platform within Corporate Systems and is responsible for the architecture, development, maintenance, and support of UKG integrations, interfaces, and connected applications.
This role partners closely with the HRIS Owner, HR, Payroll, and IT teams to deliver scalable technical solutions that support business processes across the employee lifecycle. While the HRIS Owner maintains responsibility for HR business processes, system configuration decisions, and platform governance, the Systems Engineer partners closely with HRIS owner for the technical design, implementation, support, and optimization of system integrations and data exchanges.
The ideal candidate combines strong integration engineering expertise with enterprise application experience and a passion for automation, data integrity, and system reliability.
Key Responsibilities
Integration Architecture & Development
- Design, develop, implement, and maintain integrations between UKG and enterprise applications.
- Serve as the technical owner of all inbound and outbound UKG data interfaces.
- Develop and support API, SFTP, file-based, middleware, and web service integrations.
- Evaluate and recommend integration approaches that improve scalability, maintainability, and performance.
- Create reusable integration frameworks and technical standards.
- Support the end-to-end lifecycle of integrations from requirements through deployment and production support.
Interface Administration & Support
- Monitor, troubleshoot, and resolve interface failures, data transmission errors, and synchronization issues.
- Perform root cause analysis for integration incidents and implement preventative solutions.
- Validate data movement across systems to ensure completeness, accuracy, and timeliness.
- Establish proactive monitoring and alerting for critical interfaces.
- Partner with infrastructure and application teams to identify and resolve technical dependencies.
Platform Engineering & Technical Delivery
- Support technical design and delivery of UKG-related enhancements, implementations, and platform upgrades.
- Collaborate with business and system owners to translate functional requirements into technical solutions.
- Build and maintain technical components required to support new initiatives.
- Develop automation solutions that reduce manual processing and improve operational efficiency.
- Participate in enterprise architecture discussions impacting HR technology platforms.
Project & Enhancement Delivery
- Lead technical workstreams for UKG implementations, upgrades, acquisitions, and integration projects.
- Develop technical specifications, interface mappings, transformation logic, and deployment documentation.
- Execute system, integration, and regression testing activities.
- Coordinate production releases and post-deployment validation activities.
- Support continuous improvement initiatives focused on system stability, automation, and scalability.
Technical Governance & Documentation
- Maintain technical documentation for integrations, interfaces, data mappings, workflows, and support procedures.
- Maintain system inventories, interface catalogs, and architectural diagrams.
- Ensure solutions comply with established security, audit, and data governance standards.
- Participate in periodic audit reviews and technical compliance assessments.
- Support disaster recovery and business continuity planning for critical integrations.
Required Qualifications
- 5+ years supporting enterprise applications and systems integrations.
- Experience administering and supporting UKG Pro platform
- Experience developing and supporting API integrations and web services.
- Experience with SFTP, ETL processes, middleware platforms, and data transformation technologies.
- Strong troubleshooting and root cause analysis skills.
- Experience supporting production environments and critical business applications.
Preferred Qualifications
- Direct experience supporting UKG Pro integrations and interfaces such as HR ServiceNow, ADP Celergo, Greenhouse Recruiting & Onboarding, Replicon, & Bullhorn.
- Direct experience supporting UKG Pro Modules: Benefits, Pay & People Center, Document Manager, & People Assist.
- Experience with SQL, data mapping, and data transformation concepts.
- Experience supporting Payroll, Recruiting, Benefits, Timekeeping, or other HR applications.
- Understanding identity management and employee lifecycle data flows.
Basic WFH Equipment Requirements:
- Stable internet connection, preferably at least 50Mbps and have back up internet connection
- Headset and video camera for video calls/ online meetings
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. This job description may be revised from time to time.