- Administer and configure Five9’s HR applications, primarily UKG Pro
- Maintain security roles, permissions, and access controls across HR applications
- Build, test, and maintain workflows, approval chains, and notifications
- Support integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications
- Perform system testing and validate configuration changes, patches, and vendor releases
- Coordinate vendor releases and platform updates, including regression testing
- Monitor data quality and troubleshoot data integrity issues
- Build and maintain reports and dashboards for HR, Payroll, and business stakeholders
- Maintain documentation of system configurations, processes, and support procedures
- Provide end-user support and troubleshooting
- Manage vendor relationships, support tickets, escalations, and roadmap discussions
- Support the AI Center of Excellence by identifying and implementing AI automation opportunities for hire-to-retire and payroll processes
- Partner with HR, Payroll, Finance, Business Technology, and InfoSec teams to gather requirements and implement solutions
Requirements
- Minimum of 5 years of experience administering enterprise Human Resources applications, with hands‑on UKG Pro (formerly UltiPro) experience as the primary qualification
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
- Experience managing security roles, permissions, and access controls within an HRIS platform
- Experience building and maintaining business process workflows, approval chains, and notifications
- Experience supporting integrations between HR systems and other enterprise applications
- Experience with system testing, including validating configuration changes and vendor releases prior to production deployment
- Experience monitoring and maintaining data quality and data integrity across HR systems
- Experience building reports and dashboards to support HR and business reporting needs
- Strong documentation skills
- Experience providing end‑user support and troubleshooting for HR applications
- Strong communication skills and ability to partner with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors
- Experience managing vendor relationships, including support escalations and coordination on releases
- UKG Pro certification strongly preferred
- Workday certification for candidates whose primary HRIS administration experience is with Workday
- Deel certification preferred
- Experience with Greenhouse, Degreed Learning Experience Platform, or Replicon desired
- Experience administering another major Human Resources Information System, supported by relevant qualifications or certifications
Core Competencies
Demonstrates expertise in administering HR applications, particularly UKG Pro, with a strong focus on security roles, data integrity, and system integrations. Proficient in building workflows, reports, and dashboards while providing end-user support and managing vendor relationships.
Highest-signal resume keywords
- UKG Pro Administration
- Security Roles Management
- Workflow Development
- Data Quality Monitoring
- Vendor Relationship Management
Hard Skills
- HR Application Administration
- System Testing
- Data Integrity Management
- Report Building
- Workflow Configuration
Soft Skills
- Strong Communication Skills
- End-User Support
- Troubleshooting
Certifications & Qualifications
- UKG Pro Certification
- Workday Certification
- Deel Certification
Industry Keywords
- Human Resources Information System
- Enterprise Applications
- Data Quality
- Approval Chains
- Integration Support
Tools & Technologies
- UKG Pro
- Deel
- Greenhouse
- Degreed Learning Experience Platform
- Replicon