HR Applications Administrator

Five9; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Company stocks

Annual merit increase

Night shift differential pay

HMO with dependents

Retirement Plan

Life Insurance

Internet and meal allowance while WFH

Employee Assistance Program

Job summary

Five9 is seeking an HR Applications Administrator to join our Business Technology team in a hybrid role based in Metro Manila. You will administer UKG Pro (UltiPro) and related HR applications, ensure data integrity, build workflows, and support integrations with Deel, Greenhouse, Degreed, and more.

You will partner with HR, Payroll, Finance, Business Technology, and InfoSec to deliver secure, reliable HR tech solutions and continuously improve end-user support and documentation.

Qualifications

• Minimum 5 years administering enterprise HR applications with hands-on UKG Pro experience
• Bachelor’s degree in IT/CS or equivalent practical experience
• Experience managing security roles, permissions, and access controls in an HRIS
• Experience building and maintaining business process workflows, approval chains, and notifications
• Experience supporting integrations between HR systems and other enterprise applications
• Experience with system testing, including vendor releases prior to production deployment
• Experience monitoring data quality and data integrity across HR systems
• Experience building reports and dashboards for HR and business reporting
• Strong documentation and end-user support capabilities
• Strong cross-functional communication with HR, Payroll, Finance, and IT teams

Responsibilities

• Administer and configure HR applications, focusing on UKG Pro
• Manage security roles, permissions, and access controls across HR tools
• Build and maintain workflows, approvals, and notifications
• Support integrations with Deel, Greenhouse, Degreed, Replicon and others
• Test configuration changes and vendor releases before production
• Coordinate vendor releases and regression testing with stakeholders
• Monitor data quality and troubleshoot data integrity issues
• Create reports and dashboards for HR and business needs
• Maintain up-to-date documentation of configurations and processes
• Provide day-to-day end-user support for HR applications
• Manage vendor relationships and escalation paths
• Collaborate with HR, Payroll, Finance, IT and InfoSec; explore AI opportunities to optimize hire-to-retire and payroll processes

Skills

UKG Pro

Workday

HRIS administration

Data integrity

Reporting

Vendor management

Education

Bachelor’s degree in IT/CS

Tools

Deel

Greenhouse

Degreed

Replicon

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

HR Applications Administrator

Join us in bringing joy to customer experience. Five9 brings the power of AI and cloud innovation to customer experience software worldwide.

Living our values drives our team-first culture, helping us innovate, grow, and thrive together.

We are seeking an HR Applications Administrator to join our Business Technology / Enterprise Applications team, responsible for administering, configuring, and supporting the applications behind Five9’s HR, Payroll, and Talent programs — primarily UKG (formerly UltiPro), with additional support for Deel, Greenhouse, and various other HR applications. This role partners closely with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors to keep our HR systems secure, reliable, and effective.

The ideal candidate has hands-on UKG administration experience, along with a UKG Pro certification, strongly preferred. Candidates with substantial Workday administration experience and a Workday certification may also be a strong fit. This person communicates clearly, partners well across HR, Payroll, Finance, Business Technology, InfoSec, and vendor teams, and manages day-to-day administration independently.

Key Responsibilities

• Administer and configure Five9’s HR applications on a day-to-day basis, with primary focus on UKG Pro (formerly UltiPro), including system settings, business rules, and module configuration
• Maintain system security roles, permissions, and access controls across HR applications to ensure appropriate data protection and compliance with company policy
• Build, test, and maintain business process workflows, approval chains, and notifications within UKG Pro and related HR systems
• Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications, partnering with Business Technology teams as needed
• Perform system testing, including validation of configuration changes, patches, and vendor releases prior to production deployment
• Coordinate periodic vendor releases and platform updates, assessing impact to existing configuration and coordinating regression testing with stakeholders
• Monitor data quality across HR systems, and identify, troubleshoot, and resolve data integrity issues
• Build and maintain reports and dashboards to support HR, Payroll, and business stakeholder reporting needs
• Maintain clear, current documentation of system configurations, processes, and support procedures
• Provide day-to-day user support and troubleshooting for HR application end users, resolving issues in a timely manner
• Manage vendor relationships for supported HR applications, including support tickets, escalations, and roadmap discussions
• Support the AI Center of Excellence by identifying and helping implement opportunities to leverage AI to automate hire-to-retire and payroll-related processes
• Partner with Human Resources, Payroll, Finance, Business Technology, and InfoSec teams to gather requirements and implement solutions that meet business needs

Key Requirements

Required Qualifications:

• Minimum of 5 years of experience administering enterprise Human Resources applications, with hands-on UKG Pro (formerly UltiPro) experience as the primary qualification
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• Experience managing security roles, permissions, and access controls within an HRIS platform
• Experience building and maintaining business process workflows, approval chains, and notifications
• Experience supporting integrations between HR systems and other enterprise applications
• Experience with system testing, including validating configuration changes and vendor releases prior to production deployment
• Experience monitoring and maintaining data quality and data integrity across HR systems
• Experience building reports and dashboards to support HR and business reporting needs
• Strong documentation skills, with the ability to maintain clear and current process and configuration documentation
• Experience providing end-user support and troubleshooting for HR applications
• Strong communication skills, with the ability to partner effectively with Human Resources, Payroll, Finance, Business Technology, InfoSec, and external vendors
• Experience managing vendor relationships, including support escalations and coordination on releases

Preferred Qualifications:

• UKG Pro certification (strongly preferred)
• Workday certification, for candidates whose primary HRIS administration experience is with Workday
• Deel certification preferred
• Experience with Greenhouse, Degreed Learning Experience Platform, or Replicon desired
• Experience administering another major Human Resources Information System, supported by relevant qualifications or certifications

Why You’ll Love This Role:

• You will play a key role in supporting and evolving the technology that powers Five9’s HR, Payroll, and Talent programs
• You will work hands-on with UKG Pro and gain exposure to a broader ecosystem of leading HR platforms
• You will use cutting-edge technologies, including AI, to help create great employee experiences
• You will build strong partnerships across Human Resources, Payroll, Finance, Business Technology, InfoSec, and vendor teams
• If you enjoy solving practical problems, safeguarding data quality, and delivering excellent support to HR technology users, this role offers strong opportunities to grow your HRIS expertise

Work Location:

This role is hybrid and requires 2 days a week in office.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.