UK Pension Administrator

Willis Towers Watson plc; Pateros; Híbrido; PHP 279 000 - 469 000; Tempo integral

Resumo da oferta

Willis Towers Watson plc Philippines is seeking a Pension Administrator to support member services within a UK pension client administration team. The role progresses from basic to more complex tasks over 6–24 months.

You will develop UK pension knowledge, handle data updates and straightforward calculations, and answer queries by letter or email while coordinating with UK counterparts.

Qualificações

• Bachelor’s degree in Business or Finance, with up to 2 years in admin or customer service.
• Excellent written and verbal communication.
• Proficiency in MS Office (Outlook, Excel, Word).
• Strong analytical and problem-solving skills.
• Willing to learn and build pension administration expertise.
• Ability to work under pressure and meet targets.
• Flexible to work onsite or from home with a mid-shift schedule.

Responsabilidades

• Develops understanding of UK pension terminology and scheme rules.
• Handles basic member requests and straightforward calculations.
• Responds to queries via letter and email.
• Maintains accurate timesheets and supports peak workloads.
• Ensures compliance with hybrid work model and ISO standards.
• Promotes client service and Willis Towers Watson values.

Conhecimentos

Interpersonal communication

MS Office proficiency

Analytical thinking

Attention to detail

Time management

Formação académica

Bachelor’s degree in Business or Finance

Ferramentas

Microsoft Office

Descrição da oferta de emprego

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW:

• Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation

• Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.

• Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.

• Resolves member queries by providing excellent member and client care in an empathic and supportive manner

• Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts

• Timely and accurate timesheet submissions

• Support colleagues for holiday cover and workload peaks

• Adhere to WTW hybrid work model, in-office compliance of 20%.

• Take initiative to proactively share knowledge and/or experience with team members

• Comply with ISO 9001, ISO 27001 and Professional Excellence standards

• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

• Know and live the Willis Towers Watson values

• Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments

  • Higher level-consideration:
    • Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements
    • 2+ years of relevant professional experience
• Interpersonal skills to include excellent written and verbal communication
• Proficiency in Microsoft Office tools including Outlook, Excel and Word
• Strong analytical and problem-solving skills
• Eagerness and commitment to learn and build pension administration expertise
• Able to work well under pressure and meet targets
• Ability to organize and prioritize with strong attention to details
• Professional and responsible approach to work, clients and associates
• Ability to complete multiple task within established deadlines
• Willing work on a mid shift schedule and flexible to work onsite and work from home