UK Financial CS Trainer: Collections & Compliance

Tasq Staffing Solutions; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Tasq Staffing Solutions is seeking a Trainer for UK Financial Customer Service based in Centris, QC, Philippines. The role covers delivering new hire training for collections processes, both classroom and remote, and ensuring trainees gain process, product, and compliance knowledge.

You will manage training batches (typically 1:20), provide coaching, conduct assessments, and participate in calibration calls with the client and internal teams. Onsite setup with UK time shifts.

Qualifications

• At least 2 years of college education is required.
• 2–4 years of US/UK banking operations experience with call center or shared services training.
• UK or US banking focus with loan origination or motor financing exposure preferred.
• Familiarity with virtual and face-to-face instructor-led training methods.

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.

Skills

Communication

Coaching

Training delivery

Feedback

Education

Two years of college

Job description

Tasq Staffing Solutions is seeking a Trainer for UK Financial Customer Service based in Centris, QC, Philippines. The role covers delivering new hire training for collections processes, both classroom and remote, and ensuring trainees gain process, product, and compliance knowledge.

You will manage training batches (typically 1:20), provide coaching, conduct assessments, and participate in calibration calls with the client and internal teams. Onsite setup with UK time shifts.