UK Collections Training Coach (Onsite QC)

Gratitude Philippines; Quezon City; On-site; PHP 391,000 - 781,000; Full time

Job summary

Gratitude Philippines is seeking a Trainer for UK Financial Collections in Quezon City, onsite at Eton Centris. The role focuses on training new hires, coaching agents, and ensuring adherence to UK financial regulations, emphasizing quality and performance.

This onsite position requires flexibility for shifting UK time schedules, with strong communication and banking/collections experience to support the team.

Qualifications

• Bachelor's degree required; 2–4 years in UK/US/AU collections and training in a call center or shared services environment.
• Experience in banking operations and collections with UK context.
• Basic training methodologies for virtual and F2F instructor-led classes.
• Strong communication and coaching/feedback skills.

Responsibilities

• Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.

Skills

Training & coaching

Communication

UK collections knowledge

Feedback & coaching

Education

Bachelor's Degree

Tools

MS Office

Job description

Gratitude Philippines is seeking a Trainer for UK Financial Collections in Quezon City, onsite at Eton Centris. The role focuses on training new hires, coaching agents, and ensuring adherence to UK financial regulations, emphasizing quality and performance.

This onsite position requires flexibility for shifting UK time schedules, with strong communication and banking/collections experience to support the team.