UK Collections Trainer - Onsite Coaching & Compliance

Tasq Staffing Solutions; Philippines; On-site; PHP 380,000 - 480,000; Full time

Job summary

Tasq Staffing Solutions in Centris, QC (Onsite) is hiring a Trainer for UK Financial Collections, working UK hours from the Philippines. The trainer will conduct new hire training, manage batches, and provide feedback to enhance performance.

Responsibilities include audits, calibration calls, and ongoing competency development while ensuring compliance and timely delivery of sessions.

Qualifications

• At least 2 years in college (No back subjects).
• 2 to 4 years in UK/US/AU collections, banking ops, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & coaching skills.

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.

Skills

Training

Communication skills

Coaching

Call center experience

BPO/shared services experience

Education

Some college (2 years)

Job description

Tasq Staffing Solutions in Centris, QC (Onsite) is hiring a Trainer for UK Financial Collections, working UK hours from the Philippines. The trainer will conduct new hire training, manage batches, and provide feedback to enhance performance.

Responsibilities include audits, calibration calls, and ongoing competency development while ensuring compliance and timely delivery of sessions.