UK Customer Success Engineer — Drive Adoption & Value

AvePoint, Inc.; Compostela; On-site; PHP 500,000 - 700,000; Full time

Job summary

AvePoint is seeking a Customer Success Engineer in Cebu City, Philippines to support UK engagements. You will work with the Customer Success Team on adoption, enablement, configurations, and guidance to maximize value from AvePoint solutions.

The role requires strong communication skills and 2+ years in technical software support, with a degree in a technical field. This is a full-time on-site position based in Cebu.

Qualifications

• BA/BS degree in a technical field with 2–3 years of relevant work experience.
• At least 2+ years in technical software support or help desk roles.

Responsibilities

• Serve as a strategic technical resource to the Customer Success Team on customer engagements.
• Assist in adoption, enablement, configurations, and utilization advice for AvePoint solutions.
• Respond to customer engagements with health checks, value-driven activities, and action follow-ups.
• Provide best-practice recommendations and conduct virtual workshop sessions as needed.
• Collaborate with Sales and other teams to support post‑sales efforts and identify product needs.

Skills

Strong communication skills

Technical knowledge

Customer-facing experience

Education

BA/BS Degree (Computer Science/Engineering preferred)

Job description

AvePoint is seeking a Customer Success Engineer in Cebu City, Philippines to support UK engagements. You will work with the Customer Success Team on adoption, enablement, configurations, and guidance to maximize value from AvePoint solutions.

The role requires strong communication skills and 2+ years in technical software support, with a degree in a technical field. This is a full-time on-site position based in Cebu.