Customer Success Engineer: Accelerate Adoption & Value

AvePoint, Inc.; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO coverage from day 1

Group life insurance

Wellness Reimbursement Program

Paid annual and sick leaves

Paid compassionate leave

Employee Referral Bonus Program

Promoting diversity and inclusion

Business Travel Opportunity (Top Per­f

Competitive compensation package

Job summary

AvePoint seeks a Customer Success Engineer to support adoption, enablement, configuration, and utilization of AvePoint Confidence Platform. You will work with the Customer Success Team on engagements, provide technical recommendations, and guidance throughout onboarding and expansion.

This role requires 2–3 years in a technical field, strong English communication, knowledge of SharePoint/M365, and willingness to work mid-shift aligned with EMEA hours, onsite in Makati.

Qualifications

• BA/BS Degree (Computer Science/Engineering preferred) with 2-3 years of work experience in a technical field.
• 2+ years of technical software support or help desk experience
• Excellent communication, organization, presentation, and stakeholder management skills
• Comfortable making outbound phone calls
• Ability to work individually and utilize resources effectively to overcome challenges
• Motivation to learn and adapt in a fast-paced environment
• Amenable to a mid-shift schedule aligned with EMEA hours and a fully onsite work arrangement.
• Fluency in English is required; French communication skills are a plus

Responsibilities

• Work as part of a team to respond to digital customer engagement strategies including but not limited to technical product health checks, 30/60/90 day time to value customer engagements throughout onboarding stage, and “call to action” response from Gainsight workflows
• Proactively engage customers who are displaying low product adoption and work with said customers to help deploy value-add use cases
• Identify customers that have responded to NPS and CSAT surveys with low sentiment scores and engage those customers to identify and rectify the reason for low sentiment
• Partner with Customer Success and/or Product Marketing to develop and run “Customer Office Hours” meant to drive / influence product adoption across customer base
• Contribute to production of “How-To” product videos to help liaise customers throughout product usage and expansion
• Provide advice and best practice recommendations for Customers to overcome challenges and meet business needs leveraging our solutions through virtual workshop sessions
• Conduct functionality and logic investigations to ensure solutions will meet Customer needs
• Act as an internal technical resource for our Customer Success Team including answering technical questions, providing functionality advice and strategic insight
• Recognizing and understanding Account strategy to provide meaningful recommendations
• Lead Customer workshop sessions maintaining a high degree of cohesion and forward thinking
• Manage At-Risk Clients via proactive engagement and facilitate Internal coordination
• Contribute to / participate in the creation of customer facing content which help promote and influence customers’ deployment and/or further adoption of the AvePoint Confidence Platform, including but not limited to “How-To” videos, use case blogs, design documents, functionalspecifications, etc.

Skills

Excellent communication

Stakeholder management

Outbound calling

English fluency

Team collaboration

Education

BA/BS in Computer Science or Engineering

Tools

SharePoint

Microsoft 365

SQL

Windows Server

Job description

AvePoint seeks a Customer Success Engineer to support adoption, enablement, configuration, and utilization of AvePoint Confidence Platform. You will work with the Customer Success Team on engagements, provide technical recommendations, and guidance throughout onboarding and expansion.

This role requires 2–3 years in a technical field, strong English communication, knowledge of SharePoint/M365, and willingness to work mid-shift aligned with EMEA hours, onsite in Makati.