Hybrid Project Support Engineer | Global Travel & Growth

AvePoint, Inc.; Compostela; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

HMO coverage

Group life insurance

Wellness reimbursement

Paid annual leave

Paid sick leave

Compassionate leave

Referral bonus

Hybrid work arrangement

Career growth opportunities

Business travel opportunities

Job summary

Avepoint in Cebu City, Philippines, is seeking a Project Support Engineer to provide Level 1 and 2 support to existing clients and coordinate with the R&D team for investigations. The role emphasizes agility, teamwork, and customer focus, with training sessions and opportunity for travel.

The candidate should have a IT-related degree and 1–3 years of technical software support experience, plus strong communication and problem-solving skills.

Qualifications

• BA/BS degree in IT-related field.
• 1-3 years of technical software support experience.
• Excellent communication and professional interaction.
• Strong analytical and troubleshooting skills.
• Proactive, customer-focused and independent worker.
• Experience in EMS, TMS and/or LMS is a plus.

Responsibilities

• Act as a representative for project-specific customer inquiries and issues, taking ownership and bringing resolution.
• Build and maintain positive relationships with project stakeholders, ensuring customer satisfaction in project support and maintenance.
• Demonstrate resilience and composure when facing tight deadlines, unexpected challenges, or high-pressure situations.
• Collect information and performing deep-dive analysis, diagnosis, and troubleshooting.
• Communicate effectively with stakeholders to address pushback, clarify technical details, and ensure proposed solutions align with customer expectations.

Skills

Technical support

Customer communication

Analytical thinking

Problem solving

Teamwork

Time management

Education

IT-related degree

Tools

EMS

TMS

LMS

Job description

Avepoint in Cebu City, Philippines, is seeking a Project Support Engineer to provide Level 1 and 2 support to existing clients and coordinate with the R&D team for investigations. The role emphasizes agility, teamwork, and customer focus, with training sessions and opportunity for travel.

The candidate should have a IT-related degree and 1–3 years of technical software support experience, plus strong communication and problem-solving skills.