UAT & Tech Support Specialist

AAPMI Acquire Asia Pacific Manila, Inc.; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

AAPMI Acquire Asia Pacific Manila, Inc. is looking for a Tech Support professional based in Quezon City to provide first and second line technical support for IT systems and applications.

The role includes diagnosing and resolving various technical issues, supporting User Acceptance Testing (UAT) planning, and ensuring compliance with service quality standards. Ideal candidates will possess strong problem-solving skills and a customer-focused mindset.

Qualifications

• Strong problem-solving skills to address technical issues effectively.
• Ability to support a range of IT systems and applications.
• Customer-focused mindset to enhance user experience.

Responsibilities

• Provide first and second line technical support for IT systems.
• Log, track, and manage incidents using ITSM tools.
• Diagnose and resolve hardware and software issues.
• Support UAT planning and test case maintenance.

Skills

Technical support expertise

Incident management

Problem-solving skills

Customer-focused mindset

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

AAPMI Acquire Asia Pacific Manila, Inc. is looking for a Tech Support professional based in Quezon City to provide first and second line technical support for IT systems and applications.

The role includes diagnosing and resolving various technical issues, supporting User Acceptance Testing (UAT) planning, and ensuring compliance with service quality standards. Ideal candidates will possess strong problem-solving skills and a customer-focused mindset.