Tier 1 Software Support Analyst — Client Helpdesk

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

AIPI Acquire Intelligence Philippines Inc. is looking for a Support Analyst – Tier 1 in Metro Manila, Philippines. You will be the first point of contact for clients, providing quality customer support while troubleshooting technical system issues via phone and email.

The ideal candidate should possess strong problem-solving skills and experience in client interaction, with a focus on customer satisfaction. A Bachelor's degree in a software or technical field is preferred.

Qualifications

• Strong customer service and interpersonal communication skills.
• Ability to work collaboratively and independently.
• Experience in RMIS, GRC, or healthcare industries preferred.

Responsibilities

• Deliver outstanding customer support across phone and email channels.
• Troubleshoot and resolve technical software issues.
• Log and document all interactions in the Customer Support Ticket Tracking System.

Skills

Customer service skills

Interpersonal communication skills

Problem-solving abilities

Technical explanation skills

Working knowledge of Microsoft Office

Education

Bachelor’s degree in a software or technical field

Tools

Salesforce

RMIS/GRC experience

Job description

AIPI Acquire Intelligence Philippines Inc. is looking for a Support Analyst – Tier 1 in Metro Manila, Philippines. You will be the first point of contact for clients, providing quality customer support while troubleshooting technical system issues via phone and email.

The ideal candidate should possess strong problem-solving skills and experience in client interaction, with a focus on customer satisfaction. A Bachelor's degree in a software or technical field is preferred.