UAT & IT Support Specialist (Finance/ERP)

Acquire; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive compensation

Career development programs

Work-from-home options

Job summary

A global business outsourcer is seeking a Software UAT Support professional in Quezon City. Responsibilities include providing technical support, managing incidents, and assisting in UAT planning and execution. Ideal candidates will have experience with IT systems, demonstrate strong communication abilities, and be proficient in ITSM tools like ServiceNow and Jira. This full-time position offers a chance to work with an innovative team dedicated to exceeding client expectations.

Qualifications

• Strong experience in technical support for IT systems and applications.
• Ability to manage incidents and service requests effectively.
• Experience in UAT planning and execution.

Responsibilities

• Provide first and second line technical support for IT systems.
• Log, track, and manage incidents using ITSM tools.
• Support UAT planning activities including test case creation.

Skills

Technical support

Incident management

UAT testing

Diagnosis and resolution of issues

Communication skills

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

A global business outsourcer is seeking a Software UAT Support professional in Quezon City. Responsibilities include providing technical support, managing incidents, and assisting in UAT planning and execution. Ideal candidates will have experience with IT systems, demonstrate strong communication abilities, and be proficient in ITSM tools like ServiceNow and Jira. This full-time position offers a chance to work with an innovative team dedicated to exceeding client expectations.