U.S. Voice Sales Rep for Insurance & Transport

T.W.T GROUP INC. REP. OFC.; Bataan; On-site; PHP 279,000 - 391,000; Full time

Job summary

T.W.T GROUP INC. REP. OFC. is seeking a Customer Service Representative – Voice / Sales Account to support U.S.-based clients in insurance and trucking sectors. The role emphasizes spoken English, rapport building, product explanations, and sales conversations.

You will handle inbound/outbound calls, qualify leads, update CRM records, and meet sales and quality targets while working onsite during U.S. business hours.

Qualifications

• Excellent spoken English with near-native proficiency.
• Strong conversational, listening, and comprehension skills.
• Confident communicating with U.S.-based customers and prospects.

Responsibilities

• Handle inbound and/or outbound calls with U.S.-based customers and prospects.
• Build rapport and identify customer needs.
• Introduce and explain products or services clearly and confidently.
• Generate, qualify, and follow up on leads and potential sales opportunities.
• Handle customer questions and objections professionally.
• Conduct follow-ups with prospective and existing customers.
• Maintain accurate customer records and update CRM/client systems.
• Meet assigned quality, productivity, and sales performance targets.
• Coordinate with internal teams and escalate concerns when necessary.

Skills

Excellent spoken English

Sales-oriented

CRM proficiency

Communication skills

Phone etiquette

Tools

CRM platforms

Microsoft Office

Outlook

Excel

Job description

T.W.T GROUP INC. REP. OFC. is seeking a Customer Service Representative – Voice / Sales Account to support U.S.-based clients in insurance and trucking sectors. The role emphasizes spoken English, rapport building, product explanations, and sales conversations.

You will handle inbound/outbound calls, qualify leads, update CRM records, and meet sales and quality targets while working onsite during U.S. business hours.