CUSTOMER SERVICE REPRESENTATIVE – VOICE / SALES ACCOUNT

T.W.T GROUP INC. REP. OFC.; Bataan; On-site; PHP 279,000 - 391,000; Full time

Job summary

T.W.T GROUP INC. REP. OFC. is seeking a Customer Service Representative – Voice / Sales Account to support U.S.-based clients in insurance and trucking sectors. The role emphasizes spoken English, rapport building, product explanations, and sales conversations.

You will handle inbound/outbound calls, qualify leads, update CRM records, and meet sales and quality targets while working onsite during U.S. business hours.

Qualifications

• Excellent spoken English with near-native proficiency.
• Strong conversational, listening, and comprehension skills.
• Confident communicating with U.S.-based customers and prospects.

Responsibilities

• Handle inbound and/or outbound calls with U.S.-based customers and prospects.
• Build rapport and identify customer needs.
• Introduce and explain products or services clearly and confidently.
• Generate, qualify, and follow up on leads and potential sales opportunities.
• Handle customer questions and objections professionally.
• Conduct follow-ups with prospective and existing customers.
• Maintain accurate customer records and update CRM/client systems.
• Meet assigned quality, productivity, and sales performance targets.
• Coordinate with internal teams and escalate concerns when necessary.

Skills

Excellent spoken English

Sales-oriented

CRM proficiency

Communication skills

Phone etiquette

Tools

CRM platforms

Microsoft Office

Outlook

Excel

Job description

CUSTOMER SERVICE REPRESENTATIVE – VOICE / SALES ACCOUNT

This is a voice-based, sales-focused position supporting U.S.-based clients in the insurance and trucking/transportation industries. The role requires excellent spoken English and involves engaging U.S.-based customers and prospects, building rapport, presenting products or services, and handling sales conversations professionally.

Key responsibilities

• Handle inbound and/or outbound calls with U.S.-based customers and prospects
• Build rapport and identify customer needs
• Introduce and explain products or services clearly and confidently
• Generate, qualify, and follow up on leads and potential sales opportunities
• Handle customer questions and objections professionally
• Conduct follow-ups with prospective and existing customers
• Maintain accurate customer records and update CRM/client systems
• Meet assigned quality, productivity, and sales performance targets
• Coordinate with internal teams and escape concerns when necessary

About you

• Excellent spoken English with near-native proficiency
• Clear, natural, and neutral English pronunciation with minimal accent influence
• Strong conversational, listening, and comprehension skills
• Confident communicating with U.S.-based customers and prospects
• Sales-oriented, persuasive, and comfortable engaging customers over the phone
• Able to build rapport and maintain natural conversations
• Able to think and respond appropriately without relying heavily on scripts
• Comfortable handling questions, objections, and follow-upsGoal-driven and comfortable working toward individual and team sales targets
• Computer literate and proficient in Microsoft Office applications, including Outlook, Excel, Word, and other productivity tools
• Comfortable navigating CRM platforms, web-based applications, and multiple computer systems
• Willing to work onsite and on U.S. business hours/shifting schedules