TSS Analyst - NA

Nestlé; Meycauayan; On-site; PHP 446,000 - 781,000; Full time

Job summary

Nestlé is hiring aTransactional Support Services Analyst for the Night Shift to provide end-to-end S2P support for North America business units. You will create and manage PRs and POs in SAP, Ariba and other platforms, ensuring accuracy and compliance.

Responsibilities include vendor onboarding, contract administration, and KPI reporting while collaborating with stakeholders and shared services. Strong analytics, communication, and multitasking abilities are essential.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain, Procurement, Finance, Information Systems, or related field.
• Experience in Source-to-Pay (S2P), Procure-to-Pay (P2P), Procurement Operations, Shared Services, or Supply Chain functions.
• Knowledge of SAP, Ariba, Microsoft Office, Power BI, and reporting tools; strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Create, modify, and manage PRs and POs in SAP, Easy Request, Ariba, and other procurement platforms.
• Validate procurement requests for completeness and compliance.
• Monitor and resolve PO-related issues impacting procurement and payment processes.
• Support PO reporting, tracking, and governance activities.
• Support Vendor Lifecycle Management (VLC) activities, including vendor onboarding and data validation.
• Coordinate with stakeholders and suppliers to ensure timely completion of vendor and contract requirements.
• Investigate and resolve procurement-related issues affecting requisitions, POs, invoices, and master data.
• Support resolution of parked and blocked invoices with Accounts Payable, Procurement, and users.
• Ensure compliance with procurement policies, internal controls, and audit requirements.
• Prepare and analyze operational reports, KPI dashboards, and performance metrics.

Skills

S2P/P2P experience

Stakeholder management

Analytical skills

Communication skills

Multitasking

Education

Bachelor's degree in Business/related

Tools

SAP

Ariba

Microsoft Office

Power BI

Job description

Transactional Support Services (TSS) Analyst - Night Shift

The S2P TSS Analyst is responsible for providing transactional procurement support to North America business units by ensuring efficient execution of Source-to-Pay processes. The role supports end-to-end procurement operations, including Purchase Requisition (PR) creation, Purchase Order (PO) management, Vendor Lifecycle activities, contract administration, issue resolution, reporting, and process improvement initiatives. The analyst works closely with business stakeholders, procurement teams, vendors, and shared service functions to deliver high-quality, compliant, and customer-focused support.

Key Responsibilities

Procurement Operations

• Create, modify, and manage Purchase Requisitions (PRs) and Purchase Orders (POs) in SAP, Easy Request, Ariba, and other procurement platforms.
• Validate procurement requests and supporting documentation for completeness and compliance.
• Monitor and resolve PO-related issues impacting procurement and payment processes.
• Support PO reporting, tracking, and governance activities.

Vendor & Contract Management

• Support Vendor Lifecycle Management (VLC) activities, including vendor onboarding, maintenance, and data validation.
• Manage contract administration activities and maintain contract records and documentation.
• Coordinate with internal stakeholders and suppliers to ensure timely completion of vendor and contract requirements
• Investigate and resolve procurement-related issues affecting requisitions, purchase orders, invoices, and master data.
• Support resolution of parked and blocked invoices through collaboration with Accounts Payable, Procurement, and business users.
• Ensure compliance with procurement policies, internal controls, and audit requirements.
• Prepare and analyze operational reports, KPI dashboards, and performance metrics
• Monitor service levels, turnaround times, backlog, and process compliance indicators.
• Identify trends and recommend process improvements to enhance efficiency and service quality.

Stakeholder Management

• Serve as a primary point of contact for assigned markets, categories, or business functions.
• Provide guidance to requestors and stakeholders on procurement processes and requirements
• Participate in governance meetings, operational reviews, and continuous improvement initiatives.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain, Procurement, Accounting, Finance, Information Systems, or related field.
• Experience in Source-to-Pay (S2P), Procure-to-Pay (P2P), Procurement Operations, Shared Services, or Supply Chain functions.
• Knowledge of SAP, Ariba, Microsoft Office, Power BI, and reporting tools.Strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced shared services environment.

Preferred Competencies

• Procurement & S2P Process Knowledge
• Customer Service Orientation
• Data Analytics & Reporting
• Process Improvement & Automation
• Attention to Detail
• Compliance & Risk Awareness
• Collaboration & Stakeholder Management
• Continuous Improvement Mindset

Key Performance Indicators (KPIs)

• SLA Adherence
• First Time Right (FTR)
• Purchase Requisition/PO Processing Timeliness
• Backlog Management
• Parked & Blocked Invoice Resolution Performance
• Vendor Lifecycle Completion Timeliness
• Customer Satisfaction
• Compliance Metrics and Audit Readiness