Triage Nurse - USRN (CA, FL, TX)

Genfinity; Makati; On-site; PHP 390,600 - 558,000; Full time

Job summary

Genfinity is looking for USRNs to join their Workers' Compensation Triage program in Makati, Philippines. The role involves delivering high-quality triage services in a dynamic environment, assisting injured workers across the United States.

Candidates should have an active Nursing license in both the Philippines and the mainland US, with at least one year of experience in U.S. healthcare. Strong communication skills and the ability to navigate software during calls are essential for this position.

Qualifications

• At least one year of experience in U.S. healthcare.
• At least one year of clinical or remote care experience.
• Prior triage experience is an advantage.

Responsibilities

• Receive inbound calls from injured workers and employers.
• Conduct structured assessments using approved protocols.
• Provide guidance based on protocol outcomes.
• Document all interactions accurately in designated systems.
• Perform follow-up calls to update case records.

Skills

Excellent verbal and written communication

Organizational skills

Leadership skills

Strong analytical skills

Interpersonal skills

Time management skills

Typing proficiency (40 WPM)

Education

Active Nursing license in the Philippines and mainland US

Tools

Multiple software applications

Job description

(California, Florida, Texas State License)

About the Role

Gallagher Bassett, a premier multiline claims services provider, is looking for USRNs to join their Workers' Compensation Triage program. This position provides an opportunity to deliver high-quality triage services while working in a dynamic, fast-paced environment that supports injured workers across the United States.

Primary Duties and Responsibilities

• Receive inbound calls from injured workers and employers.
• Conduct structured assessments using approved protocols.
• Provide guidance and instructions based on protocol outcomes.
• Escalate calls promptly when defined criteria are met.
• Collect and verify required case information (demographics, employment details, injury data).
• Document all interactions accurately in designated systems.
• Perform follow‑up calls as required to reassess and update case records.
• Deliver professional, empathetic communication throughout all interactions.
• Support care coordination and workflow completion activities as defined by client processes.
• Participate in ongoing training, calibration, and quality assurance reviews.

Qualifications

• An active Nursing license in the Philippines and in the mainland US.
• At least one year of experience in U.S. healthcare.
• At least one year of clinical or remote care experience.
• Prior triage experience is an advantage.
• Excellent verbal and written communication, organizational, and leadership skills.
• Proficiency in navigating multiple software applications simultaneously during live calls.
• Strong analytical, interpersonal, and time management skills.
• Typing proficiency of at least 40 WPM.
• Willing to work in any assigned shift.
• Able to report onsite as needed.