Travel Tech Support Specialist - Tier 1 Online

JPMorgan Chase & Co.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Tier 1 Online Support Specialist to assist colleagues with online booking and mobile tools. You will guide travelers through access, maintain profile accuracy, and coordinate with internal teams to restore service quickly.

We value strong communication, thorough documentation, and efficient triage to ensure a smooth booking experience across Sabre and other booking platforms.

Qualifications

• Five+ years in customer support in travel/tech.
• Experience with online booking systems and travel tools.
• Strong written and verbal communication; inclusive language.

Responsibilities

• Provide Tier 1 online support for booking and mobile tools.
• Guide travelers through registration and profile updates.
• Troubleshoot and document issues for knowledge base.

Tools

Sabre GDS

PNR life cycle

Excel

Clear written communication

Task prioritization

Job description

JPMorgan Chase & Co. seeks a Tier 1 Online Support Specialist to assist colleagues with online booking and mobile tools. You will guide travelers through access, maintain profile accuracy, and coordinate with internal teams to restore service quickly.

We value strong communication, thorough documentation, and efficient triage to ensure a smooth booking experience across Sabre and other booking platforms.