Global Tech Support Lead (SRE) – Securities Services

Next Frontier Capital; Manila; On-site; AUD 180,000 - 240,000; Full time

Job summary

JPMorganChase seeks an Applications Support Engineer to provide business-focused tech support and SRE for Securities Services products across Asia Pacific. You will act as the primary tech liaison for business/ops teams in Manila and APAC, managing production incidents through to resolution.

The role emphasizes supporting releases, disaster recovery, RCA, and automation, with a global, follow-the-sun support model and AI-enabled incident triage with human oversight.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or Information Technology.
• Over 10 years of experience in application support and production management.
• Strong database expertise, including SQL for data investigations.
• Proven experience in Production Support and SRE, with a solid understanding of SRE protocols and methodologies.
• Experience in technology disaster recovery planning and execution.
• Demonstrated ability to lead Incident and Problem Management calls for business-critical outages.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Deliver technology application support to business and operations teams across the Asia Pacific region.
• Review and implement technology releases, infrastructure updates, disaster recovery exercises, and patch management.
• Oversee production technology incidents, ensuring prompt engagement, escalation, and clear communication with business, technology, and vendor partners.
• Troubleshoot database issues and address data/report concerns.
• Enhance support documentation and procedures.
• Collaborate within a global, follow-the-sun support model.
• Serve as a Subject Matter Expert (SME) for key applications, maintaining global best practices and standards.
• Conduct root cause analysis (RCA) after incidents, identify, track, and implement preventive actions.
• Contribute to the development of tools, frameworks, and techniques to boost productivity and quality in production support, applying SRE principles.
• Develop and maintain automation tools to improve platform reliability and team efficiency.
• Provide support during early APAC hours and participate in rotational weekend coverage.
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency, with human-in-the-loop validation and appropriate handling of sensitive data.
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Job description

JPMorganChase seeks an Applications Support Engineer to provide business-focused tech support and SRE for Securities Services products across Asia Pacific. You will act as the primary tech liaison for business/ops teams in Manila and APAC, managing production incidents through to resolution.

The role emphasizes supporting releases, disaster recovery, RCA, and automation, with a global, follow-the-sun support model and AI-enabled incident triage with human oversight.