Servicing Travel Advisor III, Chase Travel

Next Frontier Capital; Metro Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Next Frontier Capital is seeking a Service Travel Advisor III to join our team in Metro Manila, Philippines. You will serve as the primary contact for client travel needs, ensuring exceptional service and satisfaction while booking travel and resolving issues effectively.

The ideal candidate will have at least 2 years of GDS experience and a solid understanding of travel management technology. You will need strong analytical skills and attention to detail to exceed client expectations. This role is crucial in delivering extraordinary travel experiences.

Qualifications

• At least 2 years of GDS experience.
• Experience with travel management technology for bookings.
• Ability to manage client relationships effectively.
• Experience in resolving travel issues efficiently.
• Strong analytical skills to manage complex travel requirements.
• Commitment to quality and detail in service delivery.

Responsibilities

• Fulfill travel booking requests per client preferences.
• Address complex travel-related issues promptly.
• Maintain professional relationships with clients.
• Coordinate with vendors for travel arrangements.
• Stay updated on industry practices and regulations.

Skills

GDS experience

Travel management technology tools

Customer relationship management

Analytical thinking

Attention to detail

Job description

Join our team and be a primary contact for our clients while delivering impeccable service.

As a Service Travel Advisor III in Chase Travel, you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time‑sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required qualifications, capabilities, and skills

• Must have at least 2 years of GDS experience
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.