Tier 1 IT Support Specialist - Hybrid (Travel 10%)

Railway Corp; Mexico; On-site; PHP 2,433,000 - 2,737,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Life Insurance

Time Off

Job summary

Railway Corp is seeking a Tier 1 Tech Support Specialist to serve as the first IT contact for internal users, focusing on supporting remote and mobile teams with hardware setup, software installations, and issue resolution. The role emphasizes proactive customer service within a decentralized workforce.

Ideal candidates have 1–2 years in help desk or technical support, familiarity with Jira Service Management and RMM tools, and are comfortable with occasional travel to Arkansas.

Qualifications

• Bachelor’s degree in information technology or related field (preferred).
• 1–2 years of help desk or technical support experience.
• Familiarity with Jira Service Management and RMM tools.
• Experience with Azure Active Directory and MFA/SSO is a plus.

Responsibilities

• Respond to requests such as password resets and software installations.
• Troubleshoot application errors and manage device support for smooth workflows.
• Set up new user accounts and ensure essential applications are available.
• Travel locally (approx. 10%) to collect or ship hardware as needed.
• Configure laptops for shipment and ensure required software is installed.
• Use RMM tools to monitor and support remote devices.
• Provide excellent internal customer service and maintain strong communication.
• Collaborate with team members to resolve technical challenges.
• Be available for on-call duties during business hours.

Skills

Password resets

Software installations

Basic troubleshooting

Device support

User account setup

Hardware setup

RMM tools

Customer service

Team collaboration

Remote/work communication

Education

Bachelor’s degree in information technology or related field

Tools

Jira Service Management

RMM tools

Azure Active Directory

Job description

Railway Corp is seeking a Tier 1 Tech Support Specialist to serve as the first IT contact for internal users, focusing on supporting remote and mobile teams with hardware setup, software installations, and issue resolution. The role emphasizes proactive customer service within a decentralized workforce.

Ideal candidates have 1–2 years in help desk or technical support, familiarity with Jira Service Management and RMM tools, and are comfortable with occasional travel to Arkansas.