Technical Support Representative

Visaya Knowledge Process Outsourcing Corporation; Philippines; On-site; PHP 357,000 - 580,000; Full time

Job summary

Visaya Knowledge Process Outsourcing Corporation invites applicants for a Full Time Hybrid role in Ortigas to deliver worldwide English-speaking technical support. The position combines live support with AI-assisted troubleshooting to accelerate issue resolution.

Responsibilities include resolving technical issues across voice, chat, and email, using AI-suggested steps and knowledge articles, and accurately escalating and documenting exceptions. Posted June 12, 2026.

Qualifications

• Experience in technical support or helpdesk roles.
• Strong troubleshooting and communication skills.

Responsibilities

• Resolve technical issues across voice, chat, and email.
• Use AI-suggested resolution steps and knowledge articles.
• Escalate and document exceptions accurately.

Skills

Technical support

Troubleshooting

Communication

Job description

Full Time Ortigas Hybrid Posted June 12, 2026

Deliver worldwide English-speaking technical support accelerated by an AI assist layer.

Responsibilities

• Resolve technical issues across voice, chat, and email.
• Use AI-suggested resolution steps and knowledge articles.
• Escalate and document exceptions accurately.

Qualifications

• Experience in technical support or helpdesk roles.
• Strong troubleshooting and communication skills.