Travel Support Specialist (English) - 24/7 Onsite

Trip.com; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Flexible work arrangements

Company-sponsored events

Learning opportunities in professional expertise

Job summary

Trip.com is looking for a Customer Service Advisor to join their in-house contact center in Manila. This role involves assisting customers through various channels, including phone, chat, and email, while showing empathy and patience.

Ideal candidates will have at least one year of customer care experience, preferably in the travel industry. A positive attitude and the ability to work in shifts are essential. Join us at Trip.com and unleash your potential!

Qualifications

• At least 1-year experience in a customer care center; travel industry experience preferred.
• Able to work in shifts, including weekends and public holidays.
• Must be amenable to work onsite.

Responsibilities

• Assist customers with inquiries and concerns via phone, chat, or email.
• Communicate effectively with customers, showing empathy and patience.
• Work as part of a high-performing team, supporting colleagues and Team Lead as required.

Skills

Good verbal and written English communication skills

Customer care experience

Good computer skills

Positive and forward-thinking attitude

Tools

MS Office tools

Job description

Trip.com is looking for a Customer Service Advisor to join their in-house contact center in Manila. This role involves assisting customers through various channels, including phone, chat, and email, while showing empathy and patience.

Ideal candidates will have at least one year of customer care experience, preferably in the travel industry. A positive attitude and the ability to work in shifts are essential. Join us at Trip.com and unleash your potential!