Travel Support Specialist

Private Advertiser; Palayan; On-site; PHP 167,000 - 234,000; Full time

Job summary

Private Advertiser is seeking a customer service representative in the Philippines to handle inquiries via phone, email, and chat about travel availability, rates, and bookings. You will book, modify, and cancel travel reservations while delivering high-quality service.

Fresh graduates and undergraduates are welcome. Candidates should have excellent listening and communication skills, a customer-first attitude, and be willing to work shifting schedules including holidays and weekends.

Qualifications

• Fresh graduates are welcome to apply.
• Excellent listening skills with empathetic delivery.
• Dedication to customer satisfaction.
• Strong verbal and written communication skills.
• Proficient in computer software and office systems.
• Undergraduates are welcome to apply.

Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat regarding travel availability, rates, mileage redemption and changes to schedules
• Book, modify, and cancel travel booking quickly and accurately
• Deliver exceptional customer service by addressing inquiries, concerns, and complaints
• Provide accurate and comprehensive information about products and services
• Maintain detailed and organized records of customer interactions
• Support continuous improvement in customer service processes and procedures

Skills

Customer service orientation

Empathy

Verbal communication

Written communication

Computer literacy

Education

Undergraduates welcome

Job description

Private Advertiser is seeking a customer service representative in the Philippines to handle inquiries via phone, email, and chat about travel availability, rates, and bookings. You will book, modify, and cancel travel reservations while delivering high-quality service.

Fresh graduates and undergraduates are welcome. Candidates should have excellent listening and communication skills, a customer-first attitude, and be willing to work shifting schedules including holidays and weekends.