Travel Support Specialist - Customer Experience & Booking

Canon Australia; Pampanga; Hybrid; PHP 350,000 - 480,000; Full time

Job summary

Canon Australia is hiring for a role within a global travel technology company to provide customer support across phone, email and live chat, guiding customers through their booking journey with accuracy and care.

You will engage with customers, collaborate with internal teams to deliver a seamless experience, and strive to meet KPIs while maintaining high service standards. Flexible working arrangements are available.

Qualifications

• 1-2 years’ experience in customer-facing roles.
• Exceptional oral and written communication in English.
• Comfortable working with goals, KPIs, or conversion targets while maintaining a customer-first approach.

Responsibilities

• Engage with customers via phone, email, and live chat to provide timely, professional support.
• Assist customers throughout their booking and travel journey with accurate information and solutions.
• Respond to inquiries and requests while maintaining high service standards.
• Perform back-office and administrative tasks to support customer accounts and bookings.
• Investigate, resolve and escalate issues as needed to ensure prompt resolutions.
• Collaborate with internal teams to deliver a seamless customer experience.
• Meet or exceed KPIs and SLAs.
• Contribute to a positive, high-performing team environment.

Skills

Customer support

English fluency

Education

Bachelor's degree

Job description

Canon Australia is hiring for a role within a global travel technology company to provide customer support across phone, email and live chat, guiding customers through their booking journey with accuracy and care.

You will engage with customers, collaborate with internal teams to deliver a seamless experience, and strive to meet KPIs while maintaining high service standards. Flexible working arrangements are available.