Travel Support Specialist — Customer Care & Growth

Canon Business Service Centre Philippines; Angeles; On-site; PHP 290,000 - 379,000; Full time

Job summary

Canon Business Service Centre Philippines in Angeles, Pampanga, is seeking a customer support specialist with strong English communication to assist travelers through phone, email, and chat. You will handle bookings-related inquiries, provide accurate information, and aim for prompt, high-quality service aligned with KPIs.

A related degree and 1–2 years' sales/travel assistance experience are preferred. We value teamwork, continuous improvement, and flexible working arrangements where possible,

Qualifications

• Bachelor’s degree or equivalent in a related discipline.
• Fluency in English with strong written and spoken communication.
• 1–2 years’ experience in sales and travel assistance is preferred.
• Excellent customer-service and problem-solving skills.
• Comfortable with goals and KPIs while maintaining a customer-first approach.
• Web navigation and coordination across screens/tools.

Responsibilities

• Engage with customers via phone, email, and live chat to provide timely support.
• Assist customers throughout their booking and travel journey with accurate information.
• Respond to inquiries, concerns, and requests while maintaining high service quality.
• Perform back-office tasks to support accounts and bookings.
• Investigate and resolve customer issues and escalate when needed.
• Collaborate with internal teams to deliver a seamless customer experience.
• Meet or exceed KPIs, SLAs, and quality standards.

Skills

English fluency

Communication

Customer-first

Multitasking

Web navigation

Goal-oriented

Sales experience

Travel knowledge

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

Canon Business Service Centre Philippines in Angeles, Pampanga, is seeking a customer support specialist with strong English communication to assist travelers through phone, email, and chat. You will handle bookings-related inquiries, provide accurate information, and aim for prompt, high-quality service aligned with KPIs.

A related degree and 1–2 years' sales/travel assistance experience are preferred. We value teamwork, continuous improvement, and flexible working arrangements where possible,