Global Travel Support Specialist

Canon New Zealand; Angeles; On-site; PHP 300,000 - 600,000; Full time

Job summary

Canon New Zealand is seeking a Customer Experience Associate in Angeles, Philippines to engage with customers via phone, email, and live chat, providing timely, professional support throughout the travel booking journey and helping with accurate information and solutions.

You will collaborate with internal teams to resolve issues, meet KPIs and SLAs, participate in continuous improvement, and embrace training to deepen product knowledge while supporting a positive, high‑performing team culture.

Qualifications

• College/Bachelor's Degree in a related discipline or equivalent.
• Fluent in English with strong written and oral communication.
• 1–2 years' experience related to generating sales and travel assistance.
• Comfortable with goals, KPIs, or conversion targets while maintaining a customer-first approach.

Responsibilities

• Engage with customers via phone, email, and live chat to provide timely, professional support.
• Assist customers throughout their booking journey by providing accurate information and solutions.
• Respond to inquiries, concerns, and requests while maintaining high service quality standards.
• Collaborate with internal teams to deliver a seamless customer experience.
• Meet or exceed defined KPIs, SLAs, and quality standards.
• Contribute to a positive, collaborative, and high-performing team environment.

Skills

Customer service

English fluency

Sales targets

Web savvy

Multitasking

Coordination

Education

College/Bachelor's Degree in related discipline

Job description

Canon New Zealand is seeking a Customer Experience Associate in Angeles, Philippines to engage with customers via phone, email, and live chat, providing timely, professional support throughout the travel booking journey and helping with accurate information and solutions.

You will collaborate with internal teams to resolve issues, meet KPIs and SLAs, participate in continuous improvement, and embrace training to deepen product knowledge while supporting a positive, high‑performing team culture.