Travel Sales Consultant (Has BPO experience)

BestOption Management Consultants Inc; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

BestOption Management Consultants Inc in Manila invites a Travel Sales Consultant with BPO experience to join our team in Binondo. This full-time role drives travel sales, delivers top-tier client service, and supports booking processes using standard systems.

You will handle inquiries, provide itinerary planning, compare options, and coordinate with suppliers to confirm bookings while meeting targets and maintaining quality standards.

Qualifications

• BPO experience in travel sales or customer service.
• Proven sales record with targets.
• Strong English written and verbal communication.
• Knowledge of travel services (flights, hotels, tours).

Responsibilities

• Process travel inquiries and convert them into bookings using sales techniques and product knowledge.
• Provide comprehensive travel consultations, itinerary planning, pricing options and destination recommendations.
• Utilise BPO systems and tools to manage interactions, update bookings and maintain records.
• Handle inbound and outbound calls following scripts and quality standards.
• Meet and exceed individual sales targets and KPIs set by management.
• Coordinate with travel suppliers to confirm bookings and resolve issues.
• Address customer concerns professionally and implement solutions for satisfaction.
• Maintain knowledge of travel packages, visas, travel insurance and promotions.
• Update customer databases and manage follow-up communications for repeat bookings.
• Share best practices and support colleague development.

Skills

BPO experience

Sales experience

Excellent English communication

Travel industry knowledge

Tools

Travel booking systems

CRM software

Microsoft Office

Job description

About the role

BestOption Management Consultants Inc is seeking a Travel Sales Consultant with BPO experience to join our dynamic team in Binondo, Manila City, Metro Manila. This is a full-time position that plays a crucial role in driving our travel sales operations and delivering exceptional customer service to our clients. You will be at the forefront of our business process outsourcing operations, combining your travel industry expertise with your proven BPO background to achieve and exceed sales targets whilst maintaining the highest standards of customer satisfaction.

Key responsibilities

• Process travel inquiries and convert them into confirmed bookings through effective sales techniques and product knowledge

• Provide comprehensive travel consultation to clients, including itinerary planning, pricing options and destination recommendations

• Utilise BPO systems and tools to manage customer interactions, update booking records and maintain accurate documentation

• Handle inbound and outbound calls with professionalism, following established scripts and quality standards

• Meet and exceed individual sales targets and key performance indicators set by management

• Coordinate with travel suppliers, airlines, hotels and tour operators to confirm bookings and resolve any issues

• Address customer concerns and complaints professionally, implementing solutions to ensure satisfaction

• Maintain detailed knowledge of travel packages, visa requirements, travel insurance and seasonal promotions

• Update customer databases and manage follow-up communications to encourage repeat bookings

• Contribute to team goals by sharing best practices and supporting colleague development

What we're looking for

• Proven experience working in a Business Process Outsourcing (BPO) environment with a strong understanding of BPO operations and quality standards

• Demonstrated sales experience in the travel industry or a related customer-facing role, with a track record of meeting or exceeding targets

• Excellent communication skills in English, both written and verbal, with the ability to engage clients professionally

• Strong product knowledge of travel services, including flights, accommodation, tours and travel insurance

• Proficiency with travel booking systems, CRM software and Microsoft Office applications

• Ability to multitask effectively, manage time efficiently and prioritise workload in a fast-paced environment

• Customer service excellence with genuine enthusiasm for helping clients plan their travel experiences

• Problem-solving skills and the ability to handle challenging customer situations with diplomacy and tact

• Attention to detail with accuracy in processing bookings and maintaining records

• Team player mentality with willingness to collaborate and support colleagues

• Flexibility to adapt to changing priorities and new procedures

What we offer

At BestOption Management Consultants Inc, we value our employees and are committed to providing a supportive and rewarding work environment. We offer competitive compensation packages commensurate with experience and qualifications. Our workplace culture emphasises professional development, teamwork and continuous improvement. We provide opportunities for career progression within our organisation, with clear pathways for advancement to supervisory and management roles. We also offer ongoing training and development programmes to enhance your skills and keep you updated with industry trends. We maintain a healthy work-life balance and foster a collaborative team environment where your contributions are recognised and appreciated.

About us

BestOption Management Consultants Inc is a leading management consulting firm specialising in business process outsourcing solutions. We serve clients across multiple industries, helping them optimise their operations through innovative strategies and skilled personnel. With a strong presence in the Philippines, particularly in our Manila operations, we are committed to delivering exceptional service quality and building long-term partnerships with our clients. Our company culture is built on professionalism, integrity and a commitment to excellence. We pride ourselves on developing talented individuals and creating an environment where diverse perspectives are valued and innovation is encouraged.