SALES TEAM LEADER – TELESALES

Gladex Travel and Tours Corp.; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Gladex Travel and Tours Corp. in Manila is seeking a Sales Team Leader – Telesales to lead, coach, and manage a team of Telesales Representatives, with a strong background in BPO outbound sales. The role emphasizes driving revenue, coaching performance, and achieving conversion targets.

The position requires on-site work in Binondo, Manila, six days per week, and collaboration with Marketing, Reservations, and Operations to optimize travel sales and customer experience.

Qualifications

• 2–3 years in BPO sales or telesales or a similar environment.
• At least 1 year in a team leader or supervisor role.
• Proven ability to coach and achieve targets.
• Strong knowledge of sales KPIs such as conversion rate and revenue.
• Experience with CRM and lead management systems preferred.
• Travel industry experience is a plus but not required.
• Willing to work on-site in Binondo, Manila, 6 days per week.

Responsibilities

• Lead, supervise, coach, and motivate a team of Telesales Representatives.
• Drive the team toward daily, weekly, and monthly sales targets.
• Monitor calls, leads, follow-ups, conversion rates, and productivity.
• Conduct daily huddles, coaching, and performance reviews.
• Develop improvement plans for underperforming members.
• Coach on sales techniques, objections, upselling, cross-selling, and closing.
• Ensure timely follow-up of inquiries and leads.
• Maintain CRM and sales monitoring accuracy.
• Coordinate with Marketing, Reservations, Operations, and Ticketing.
• Prepare regular sales performance reports.

Skills

BPO Sales

Telesales

Outbound Sales

Coaching

Leadership

CRM

Lead management

Communication

Tools

CRM software

Sales tracking

Job description

Job Summary

Gladex Travel and Tours Corp. is looking for a Sales Team Leader – Telesales to lead, coach, and manage a team of Telesales Representatives.

We are particularly looking for candidates with a strong BPO Sales, Outbound Sales, or Telesales background who have experience managing sales representatives and driving teams toward revenue and conversion targets.

Experience in the travel industry is an advantage but not required. Candidates from the BPO industry who are willing to transition into Travel & Tours are highly encouraged to apply.

Key Responsibilities

• Lead, supervise, coach, and motivate a team of Telesales Representatives.

• Drive the team toward daily, weekly, and monthly sales and revenue targets.

• Monitor calls, leads, follow-ups, conversion rates, closing rates, productivity, and individual performance.

• Conduct daily sales huddles, coaching sessions, call evaluations, and performance reviews.

• Develop performance improvement and action plans for team members who are below target.

• Coach representatives on sales techniques, objection handling, upselling, cross-selling, and closing.

• Ensure timely and consistent follow-up of customer inquiries and sales leads.

• Monitor proper usage and updating of CRM and sales monitoring systems.

• Ensure high standards of call quality, customer service, and client experience.

• Coordinate with Marketing, Reservations, Operations, Ticketing, and other departments.

• Prepare daily, weekly, and monthly sales performance reports.

• Develop the team's knowledge of travel packages, destinations, airfare, hotels, tours, visa assistance, and other travel services.

• Identify opportunities to improve sales processes, scripts, conversion, and team productivity.

Qualifications

• At least 2–3 years of experience in BPO Sales, Telesales, Telemarketing, Outbound Sales, or a similar sales environment.

• At least 1 year of experience as a Team Leader, Sales Supervisor, SME, or equivalent leadership position.

• Proven experience managing and coaching sales representatives.

• Strong understanding of sales KPIs such as conversion rate, closing rate, revenue, productivity, QA, attendance, and lead management.

• Proven ability to achieve or exceed individual and team sales targets.

• Excellent communication, leadership, coaching, and people-management skills.

• Strong objection-handling, negotiation, and closing skills.

• Data-driven and comfortable analyzing sales performance reports.

• Experience using CRM, sales tracking, or lead management systems is preferred.

• Experience in the Travel & Tours industry is an advantage but not required.

• Willing to learn domestic and international travel products and booking processes.

• Willing to work on-site in Binondo, Manila, 6 days per week.

What We're Looking For

You may be a strong fit if you're currently a BPO Sales Team Leader or Supervisor who knows how to manage people, coach underperformers, drive conversion, and consistently deliver sales results—and you're ready to bring those skills into the travel industry.