Travel Sales & Booking Specialist

MicroSourcing International; Pasig; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing International in Ortigas, Pasig City seeks a Customer Service Representative - Travel & Sales to support our Sydney travel sales team, handling bookings for Croatia, the Balkans, Greece, Scandinavia, India and Sri Lanka.

This hybrid, mid-shift role combines travel sales with customer service, requiring strong English, attention to detail and the ability to convert inquiries into confirmed bookings. You will work with Tour-Plan and other travel platforms to ensure smooth operations.

Qualifications

• Experience in the travel industry is required.
• Knowledge of travel reservation systems is essential.
• Strong understanding of travel sales, reservations, and booking processes.

Responsibilities

• Respond to customer inquiries via web forms, email and live chat with high-quality service.
• Create client quotes and booking requests in Tour-Plan system.
• Coordinate with DMCs and operators to process bookings.
• Book hotels through B2B systems and send supplier requests.
• Manage quotes and bookings through to client delivery.
• Follow up on deposits and payments to meet deadlines.
• Ensure supplier rates match contracted terms.
• Handle payments from suppliers and clients as needed.
• Perform additional admin duties as required.
• Check bookings before finalising.

Skills

Travel sales

Customer service

English communication

Attention to detail

Time management

Independent work

Sales targets

Microsoft Office

Tools

Tour-Plan

CRM/Online travel platforms

Job description

MicroSourcing International in Ortigas, Pasig City seeks a Customer Service Representative - Travel & Sales to support our Sydney travel sales team, handling bookings for Croatia, the Balkans, Greece, Scandinavia, India and Sri Lanka.

This hybrid, mid-shift role combines travel sales with customer service, requiring strong English, attention to detail and the ability to convert inquiries into confirmed bookings. You will work with Tour-Plan and other travel platforms to ensure smooth operations.