Customer Service Representative - Travel And Sales

MicroSourcing International; Pasig; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing International in Ortigas, Pasig City seeks a Customer Service Representative - Travel & Sales to support our Sydney travel sales team, handling bookings for Croatia, the Balkans, Greece, Scandinavia, India and Sri Lanka.

This hybrid, mid-shift role combines travel sales with customer service, requiring strong English, attention to detail and the ability to convert inquiries into confirmed bookings. You will work with Tour-Plan and other travel platforms to ensure smooth operations.

Qualifications

• Experience in the travel industry is required.
• Knowledge of travel reservation systems is essential.
• Strong understanding of travel sales, reservations, and booking processes.

Responsibilities

• Respond to customer inquiries via web forms, email and live chat with high-quality service.
• Create client quotes and booking requests in Tour-Plan system.
• Coordinate with DMCs and operators to process bookings.
• Book hotels through B2B systems and send supplier requests.
• Manage quotes and bookings through to client delivery.
• Follow up on deposits and payments to meet deadlines.
• Ensure supplier rates match contracted terms.
• Handle payments from suppliers and clients as needed.
• Perform additional admin duties as required.
• Check bookings before finalising.

Skills

Travel sales

Customer service

English communication

Attention to detail

Time management

Independent work

Sales targets

Microsoft Office

Tools

Tour-Plan

CRM/Online travel platforms

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative - Travel & Sales

Work setup: Hybrid | Mid shift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

This is travel sales & customer support role working with our Sydney based retail travel sales team in the day to day management of travel bookings primarily to Croatia, Slovenia & The Balkans Greece, Italy, Scandinavia as well as India & Sri Lanka.

Key Responsibilities

• Responding to customer enquiries received via web forms, email and Live Chat (log in to live chat) providing the highest quality customer service
• Initiating client quotes and booking requests in the Tour-Plan reservations system
• Implementing the booking process with DMC's (local suppliers) and operators such as:
  • Booking hotel rooms through multiple B2B (online) systems
  • Building itineraries and sending supplier requests through the Tour-Plan reservations system or emailing booking requests to suppliers
• Manage supplier responses to finalise quotes and booking requests
• Create, check and finalise quotes and bookings to be sent to clients
• Convert quotes to confirmed bookings (sales) through client updates, support and follow up (Converting leads to confirmed bookings)
• Manage clients bookings throughout all stages; from quote through to sales, documentation and after travel follow up.
• Check supplier rates quoted match contracted rates
• Manage both supplier and client payments to meet deadlines
• Checking service details confirmed by the supplier match those requested and the booking is order
• Follow up/reminders on outstanding deposits and payments
• Additional administrative duties as requested from time to time

Qualifications

Required

• Previous experience in the travel industry.
• Experience using a travel reservation system (non-airline reservation systems preferred).
• Strong understanding of travel sales, reservations, and booking processes.

Preferred

• Experience using the TOUR-PLAN reservation system.
• Formal qualification in Travel and Tourism.
• Previous experience selling travel to Croatia, the Balkans, Greece, Scandinavia, India, or Sri Lanka.
• Candidates with proven travel sales experience in these destinations may be considered even without a formal travel qualification.

Skills & Competencies

• Exceptional attention to detail.
• Excellent written and verbal English communication skills.
• Strong commitment to delivering outstanding customer service.
• Ability to achieve sales targets and convert inquiries into confirmed bookings.
• Proficient in Microsoft Office applications (Word, Excel, and Outlook).
• Highly organized with excellent time management and prioritization skills.
• Self-motivated, reliable, and able to work independently.
• Knowledge of or interest in Croatia & the Balkans, Greece, Scandinavia, India, and Sri Lanka is an advantage.

Website: http://www.beyondtravel.com.au/

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply